SSE/LA level- SDM Junior

Job Title: SDM Junior
Position: Senior Software Engineer
Experience: 5 - 8 years
Category: Software Development/ Engineering
Main location: India - Bangalore
Position ID: J1224-2291
Employment Type: Full Time
Work Type: Hybrid

3+ years of working/interacting with clients.
Understand and manage the client contracts & SLAs.
Manage status updates, incident analysis and reporting for high severity incidents affecting clients.
Ability to work independently, take ownership and drive solutions for the clients.
Practical problem solving and strategic thinking skills; critical thinker with excellent judgment and initiative.
Experience making decisions quickly in difficult situations. Ability to take responsibility/ ownership for decisions, seeking advice where appropriate.
Time management, attention to detail, expectation setting and organizational skills to provide solid service management. Ability to work on own initiatives with minimal management supervision.
Team-oriented focus, knowledge sharing, expectation management with all project team resources, maintaining a high degree of professionalism in all situations (including high stress).
Intermediate user of Microsoft Word, Excel, PowerPoint, Project and Visio.
Effective written and verbal communication skills.
Knowledge on ITIL process
Proficiency with Agile preferred

Required qualifications to be successful in this role:

Skills:

• English
• ITIL
• Jira

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