ServiceNow Development and Support

Solid ServiceNow technical skills and also practical experience on ITSM module.
Minimum of 5 + years of experience with configuring and/or administering/supporting ServiceNow.
Understand fundamentals of iterative development and continuous delivery.
Understand fundamentals of software development processes and procedures.

Understand incremental delivery and use metrics to track progress against the intended timeline.
Prior experience working in agile/scrum delivery teams.
Demonstrated strong understanding of data architecture, data modelling and data reporting.
Own and coordinate support tickets, incident, and problem resolutions as a second line support engineer. Restoration of service may be internal and may involve reaching out to other support teams in Shell IT and SaaS vendors.
Ensure the end-to-end SaaS landscape (i.e., SaaS, Interfaces, Reporting, authentication, etc.) remains available, reliable, secure, and compliant.
Ensure availability, reliability, consistency of data throughout all integrated applications in the SaaS landscape (input-output)
Manage relationships with third party teams and vendors.
Continuously increasing the effectiveness and efficiency of Support Services.

Skills:

• ServiceNow
• ServiceNow CMDB
• ServiceNow Development

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