Wintel Administrator L3

Minimum 7 years of experience in remote infrastructure management

6+ years working experience on Windows 2008; 2012 and 2016

5+ years working experience in any of the virtualization platforms

Troubleshooting issues related to ESXi and possess knowledge to configure HA/DRS/V-Motion and Affinity Rules

Responsible for resolving all technical incidents escalated by the L-2 team

Analyze Change Request; review change requests with the client stake holders; validate the information and execute - High complexity; Critical Emergency Changes

Sound knowledge on SRM, Cluster, DataStore and Disaster Recovery

Participate in Problem Management review meetings and provide root cause analysis

Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented

Responsible for SLA compliance

Should possess work experience on migration/upgradation projects

Basic knowledge on scripting and automation

Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process

Technical Certification a must on any of the virtualization products

Possess ITIL certification

On call schedule and week end change schedule participation

Flexible to work on 24/7 rotational shifts

Skills:

• Active Directory
• Wintel/Windows Server
• Windows
• Windows Analytics