ServiceNow Automation Specialist

Expand capabilities in our ServiceNow GRC module by enhancing data access, table relationships, and integrating with other applications in our risk management portfolio.
Grow these integrations utilizing integration hubs, orchestration, web services, APIs, and related transform mappings and tables.
Manage update sets, testing, and documentation needed to deploy ServiceNow enhancements and fixes.
Build out and mentor scripting in JavaScript for Indicators in ServiceNow to grow more complex controls.
Contribute to the enterprise ServiceNow roadmap to represent control automation capabilities, system maintenance, upgrade schedule, and system improvements.
Drive new technology standards onboarding, review and approval process workflow to minimize all manual processes.
Translate control requirements into well-architected solutions that best leverage the ServiceNow platform.
Foster effective collaboration throughout all phases of development, testing and deployment.
Support the management of entities, entity types, control objectives, indicators, attestations, issues, portals, workflows, flow designer, and other ServiceNow development functions.
Triage and support resolution of issues from end-users on the ServiceNow GRC modules.
Other duties as assigned.

Qualifications

5 years experience in software development and 3 years minimum in ServiceNow development, administration and platform support. ServiceNow certifications highly valued.

Two years experience using JavaScript, and experience in other related languages and libraries.

Requires a bachelors degree in Information Technology, Computer Science, or related field or equivalent experience.
Proficient in the ServiceNow development process and workflow and the Agile Development process model.
Understanding of the ServiceNow Common Service Data Model (CSDM).
Solid experience in the CMDB and its asset classes and structure.
Experience working on dependencies of the GRC module such as Hardware Asset Management, Software Asset Management, Service Portal, Dashboarding/Reporting, etc.,

Experience managing CMDB health, integrations, discovery, and service mapping.
Works well in a team environment and is comfortable with an extremely fast pace, switching priorities, and multitasking.
Expert analysis, trouble shooting, technical and non-technical communication skills, both verbal and written.

Skills:

• English
• ServiceNow
• ServiceNow Cert App Developer
• ServiceNow Cert System Admin
• ServiceNow CMDB