Lead ServiceNow Developer

Qualifying Criteria

• 5 to 10 years of experience in ServiceNow
• Notice period / Joining duration Immediately to 15 Days
• Willing to work out of Bangalore & Onsite - Netherlands

ServiceNow Development Lead:

Software Engineering is responsible for the delivery of software, which may include new development, configuration, maintenance and installation of third-party packages, and software integration efforts. It may include tasks from every part of the software development lifecycle, including software and website design, development, programming, and software deployment (both the installation and decommissioning of software).

Roles & Responsibilities

• Assess & screen new ServiceNow demands or solutions from ITSM area in discussion with the CPO (Chief Product Officer) or Product Owner/Delegate PO
• Lead a team of ServiceNow developers to architecturally design , build , deploy ServiceNow new solution within ITSM space
• Lead a team of Operations engineer to assist and provide trouble-shooting help with ServiceNow issues within ITSM applications
• Lead a team of ServiceNow Testers to exercise manual/ATF testing for new solution or defects
• Work closely with the RTE (Release Train Engineer)/Scrum Master to drive release agility
• Participate in Daily scrum calls and other Sprint planning exercise

Requirements :

• This development lead role requires the individual to be experienced ServiceNow ITSM implementation expert and have thorough development solution knowledge within Incident, Problem, Change, Release, SLA Mgmt., Service Request, Catalog Management., CMDB/CSDM, Asset Management, Reporting/Performance Analytics)
• The role requires strong software engineering skill within and deep knowledge of ServiceNow advanced scripting techniques (Client Script, Business Rules, UI Policies, ACL, Platform, Portal, Upgrades/Cloning)
• The role also requires the individual to have thorough knowledge of designing and building technical Integrations (Integration Hub, Rest API, SOAP) in addition to release pipeline (CI/CD pipeline)
• The candidate has to be champion within IT Service Management processes (ITIL 4)
• Certified System Administration (CSA) certification is good to have
• Certified Implementation Specialist (CIS ITSM) is certainly good to complement