Client-Customer Relationship Manager

The Client Lead is responsible for hosting regularly scheduled Service Review meetings to provide updates on status, progress, and resolution timelines for all open issues, whether related to applications or operations, for US-based clients.
The Client Lead must ensure that client issues are properly prioritized and escalated according to their business needs, acting as the liaison between the client and CGI teams. It is essential to prevent service-related escalations or complaints from the client.
Additionally, the Client Lead will take on the role of Escalation Manager on a rotating basis to assist with critical or urgent issues, providing phone support as needed.
They must be able to manage multiple clients, prioritizing tasks based on urgency and impact and should be flexible in supporting clients across different US time zones.

Required qualifications to be successful in this role:

Skills:

• Client Management
• Business Analysis
• Data Analysis