Senior Executive/ Professional - 4pl

At CEVA, we believe that logistics is a people business, thats why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?

YOUR ROLE

At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.

Based in CLL’s Control Towers and reporting to the Control Tower Operations Manager, this role leads a team of Operations Coordinators in their daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes management of shipment booking, event (milestone) management, as well as timely resolution of issues escalated by the team.

This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

WHAT ARE YOU GOING TO DO?

• Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues
• Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise
• Monitor and analyze compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders
• Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews
• Support the on-boarding of suppliers to ensure SOP compliance
• Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management
• Contribute to the design and implementation of improvements to processes or policies in collaboration with other CLL functions within the Control Tower or region
• Manage other tasks assigned by Operations Managers
• Ensure adherence to established work standards and work processes
• Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning
• Act as back up for Operations Manager in case of absences
• Assist Operations Manager in compilation of billing, KPI reporting, monthly reviews and quarterly business reviews
• Support Operations Manager in data collection & analysis as requested by internal or external stakeholders
• Support Operations Manager in ensuring quality metrics are achieved including on time performance, data accuracy, invoicing timeliness and accuracy
• Support implementation of internal and external optimization and improvement projects

WHAT ARE WE LOOKING FOR?

• Equivalent of a Diploma or higher in Logistics, 3PL, Transportation or Supply Chain Management, or any other related field, or comparable work experience
• Experience – Minimum 5+ years.
• 1 year of experience in managing a smaller team
• Freight Forwarding experience and a thorough understanding of transport and logistics processes in at least one mode of transport (air/ocean/ground)
• Ability to prioritize work and to assign workload to team members according to resource availability
• Openness to work in an international / multi-cultural environment
• Excellent communication skills with a customer service-oriented mindset high degree of self-motivation
• Proven ability to lead a team effectively
• Ability to work under pressure in a fast-paced environment, good time management skills
• Highly dependable and reliable in ensuring priorities are met effectively
• Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends)
• Being strategic • Good product knowledge • Honesty and integrity.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career. Role & responsibilities

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