Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 1K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

CertifyMe

Compare

1.7

based on 2 Reviews

4 CertifyMe Jobs

Helpdesk Analyst

CertifyMe

1.7

based on 2 Reviews

2-5 years

Mumbai, New Delhi, Hyderabad / Secunderabad + 3 more

1 vacancy

Helpdesk Analyst

CertifyMe

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hospital Administration Healthcare US Healthcare Windows System Administration Software Asset Management

+ 4 more

Job Description

We re looking for a growth-minded Helpdesk Analyst who will thrive in a fast-paced startup environment and ready to give great customer service while helping protect the company assets and support users with technical needs. They are committed to consistent onboarding and off-boarding personnel. This is a fully remote position.

What Youll Do

Responsible for troubleshooting IT (i.e.,hardware and software) issues with remote staff worldwide.
Communicate as a liaison between vendors and IT, Engineering, Security, and other staff.
Responsible for tracking user issues, investigations, and resolutions in JIRA Helpdesk within SLAs.
Support asset management needs worldwide.
Provide administrative support to user account creation and maintenance including granting/revoking user permissions, resetting passwords, and unlocking accounts.
Provide regular communication to management and others, including an explanation of practices and methods used.
Participate in new hire onboarding, as needed.

What Youll Need

2 years of experience in a professional technology environment.
Experience with various operating systems (Windows, Mac OS).
Self-starter with the ability to independently resolve issues and deliver results.
Demonstrated knowledge of basic Google (Sheets, Forms, and Slides).
Demonstrated ability to learn new technologies and applications.
Strong customer service ethic.
Ability to meet or exceed deadlines in a multi-tasking, self-directed environment.
Agility to pivot.