20 Centrik Jobs

We are seeking a dynamic customer centric Project Engineer to take full ownership of the technical and project management aspects of assigned Sofis projects and drive customer satisfaction. As the primary point of contact for both internal and external stakeholders, you will ensure that customer needs are fully understood, validated, and met, delivering the right solutions on time and with the highest quality. In this role, you will translate commercial agreements into comprehensive technical scopes, and maintain strong, proactive communication with clients to keep them informed of progress and address potential challenges before they arise. As a niche supplier of bespoke solutions, you will be in contact with all kinds of different people across the globe.

Roles & Responsibilities

Incorporate Technical Requirements: Validate and ensure that all customer requirements are accurately reflected in engineering deliverables, ensuring customers receive the right technical solution, delivered correctly the first time.
Data Collection & Review: Proactively gather and evaluate technical data from clients, valve suppliers, sub-suppliers, and the service department, ensuring all inputs are collected in a timely manner to meet both customer deadlines and Sofis business deliverables, ultimately contributing to delivering the best possible solution.
Client Advisory: Act as a trusted advisor to customers, offering expert guidance on technical aspects, including operating sequences, markings, and engineering best practices, to ensure customer satisfaction.
Technical Datasheet Creation: Develop detailed technical datasheets for custom-built products that meet and exceed customer expectations, guiding factory production to deliver on these requirements.
Delivery Coordination: Take full ownership of on-time delivery, working in a dynamic, fast-paced environment to exceed customer needs. Proactively anticipate, communicate, and resolve issues before they become complaints.
Interdisciplinary Collaboration: Coordinate interfaces between internal and external teams, including collaborating with service planners and engineers on measurement and installation scopes in close cooperation with clients. For larger or more complex projects, work closely with the Sales team, ensuring early involvement to streamline project execution and meet customer requirements effectively.
Documentation Management: Work closely with the Document Controllers to ensure that all client documentation is prepared, submitted, and aligned with customer expectations and project milestones.
Scope & Quality Management: Manage project scope changes, provide valuable feedback from site services, and support QA in managing nonconformities (NCRs), always with the goal of enhancing customer satisfaction.
Continuous Improvement: Actively participate in continuous improvement initiatives within the organization, focusing on ways to enhance customer outcomes and exceed expectations.

Critical Success Factors

Customer-Centric & Detail-Oriented: You are meticulous and driven to exceed customer expectations, ensuring tasks are completed on time with a high level of accuracy and always considering the customer s needs.
Customer Champion: You bring energy and insight, anticipating challenges and building strong customer relationships to fully understand and meet their needs, delivering the right solution, right the first time, on time. You proactively pick up the phone for both internal and external communication to expedite tasks and ensure timely responses.

Academic Qualification

You preferably hold a bachelor s degree (BE/B. Tech) in mechanical or industrial engineering.

Experience

5 to 8 yrs. of work experience in Project Engineering or Management, particularly in mechanical or process equipment.

Key Attributes

Industry Experience: Experience in the Energy, Oil & Gas, Petrochemical, Chemical, Refining, or Water industries is a plus.
Multitasking: You excel under pressure, meeting deadlines with a strong focus on delivering for the customer.