Manager-Operations

JOB DESCRIPTION


Key Responsibilities:

Strategic

1. Prepare performance standards for the centre in collaboration with the Cluster heads and the Corporate in line with the strategic plans of the organization.
2. Conduct regular analysis in the centre, identify trends, and collaborate with the Corporate Medical & Quality team to ensure appropriate action plans are put in place.

Operational

1. Devise and implement action plans for the achievement of financial targets of the center.
2. Strengthen the relationships with existing surgeons through constant doctor engagement initiatives to ensure long-lasting relationships
3. Build new business relationships with doctors/facilitators etc., thus contributing to an increase in the revenues of the center.
4. Assist and coordinate with the centre-level sales team in establishing the CFS brand in the locality/area/city through various sales (BTL) and marketing campaigns (ATL)
5. Ensure implementation & supervision of business lead capturing & conversions.
6. Focus on continuously enhancing Patient’s experience through interactions and involvement to determine expectations.
7. Prepare and maintain effective scheduling and availability of resources to ensure on-time surgeries and ensure efficient procedures in billing are being followed.
8. Ensure timely, accurate, and legible documentation is maintained by the clinical & nonclinical team
9. Ensure pre & post-surgical nursing care is of the highest quality by continuous assistance, training, and monitoring
10. Ensure that ethical medical practice is followed at all times at the center.
11. Coordinate with the medical directors and ensure that all clinical policies and procedures within the Center meet the requirements of State/Local rules & regulations and other licensing or accrediting bodies.
12. Conduct periodic clinical and medical reviews along with the Medical Directors and ensure timely execution of the initiatives/follow-up activities.
13. Ensure maintenance of the highest standards of hygiene and cleanliness to achieve the least number of hospital-acquired infections
14. Ensure that Bio-Medical Waste management system is in place according to standards.
15. Ensure compliance with Statutory Guidelines in consultation with the corporate team
16. Interact with patients and attendants and build lasting relationships.
17. Maintain an efficient patient feedback and response system to gather feedback and respond to problems promptly and ensure resolution.
18. Oversee procurement, materials management, and inventory management and ensure cost effectiveness, timely submission of bills.
19. Undertake cost optimization initiatives such as reducing consumables usage, monitoring Fixed costs, variable costs, overheads etc.
20. Oversee safekeeping of center medical records and ensure availability at all times for auditing & reference purposes (implement easy retrieval mechanism)
21. Act as an escalation point for all operational issues related to the facility and take suitable action by interfacing with the concerned stakeholders
22. Manage medico-legal cases and represent the center to legal bodies wherever necessary

Pharmacy & Stores

1. Monitoring pharmacy sales target of the centre.
2. Ensuring that percentage of private label sales is more than 50% of the target sales.
3. Responsible for timely audit of stock on a monthly basis.
4. Monitoring validity of licence of the pharmacy store ad pharmacist and intimate the respective team at HO before 2 months of expiry.
5. Stock with less than 90 days of expiry shouldn’t be available in stock. Near expiry stock replacement must be initiated180 days prior to the expiry.
6. Ensuring that collection of the day is deposited and reported as guided by finance department.
7. Ensure no stock out of any consumable & implant for the surgery scheduled for next day.
8. Ensure that the buffer stock is available till 10th of next month.
9. Track percentage of consumption value against revenue.
10. Identify non-moving stock and replace with other item or return to vendor.

Biomedical & Quality

1. Ensure allocation of responsibility of equipment/assets to the end users, while maintaining own responsibility for all assets, so as to help in proper maintenance of equipment. Ensure proper documentation of the same in coordination with BME team.
2. Coordinate with BME team for training of new staff and/or new equipment. Ensure proper documentation of the same in coordination with BME team.
3. Ensure compliance to SOPs for equipment maintenance, both preventive and breakdown, as laid down and as revised from time to time. Ensure proper documentation of the same in coordination with BME team.
4. Monitor equipment utilization and help identify under-utilized assets, so that appropriate decisions may be taken.
5. Ensure continued compliance to NABH standards, particularly for
1. Periodic training of staff in coordination with quality team, and other respective departments as per training needs assessed. Ensure proper documentation of the same in coordination with quality team.
2. Regular internal audits, MRD audits, Clinical audits, adverse events reporting, committee meetings, etc and their records must be maintained for continuity even when centre manager changes.
3. The data of quality indicators prepared by any team member from the centre needs to be verified by the centre manager before submission to HO quality team.
6. Close and timely follow up and tracking of Statutory Compliance.

Financial & Billing

1. Ensure for billing done with accurate packages with coordination of centralize billing team
2. Ensure to dispatch all credit bills within next day of billing (CGHS/ECHS/PSU’s/TPA etc.) timely for submission
3. Ensure to upload all CGHS/CAPF/ECHS/AYUSHMAN BHARAT bills upload on portal (NHA/ UTI) within timeline
4. Ensure to provide DAS report on time daily basis
5. Coordinate with Centralize billing team for clearance all IPD hold bills same day which is objected by Centralize billing team and provide sufficient document / approvals (discount approval / corrected TPA approvals etc.) to close the bills
6. Verify all OP/IP refund case and cancellation of bills
7. Ensure to deposit daily hospital cash collection in bank on time
8. Share all accurate current packages tariff sheet with their concern staff of centre (Front office / Billing Staff and counselling staff)

HR

1. Oversee if the right number and quality of manpower is hired in accordance with the manpower planning
2. Establish performance requirements and evaluate the work of reportees in order to achieve the department goals and develop reportees who are unable to meet expected performance levels
3. Support HR in investigating and resolving critical attrition and increasing employee engagement levels at the center
4. Oversee duty rosters in order to ensure effective utilization of manpower
5. Manage the outsourced staff and ensure efficient running of the center
6. Overall responsible for staff attendance, leave and absenteeism.
7. Ensure that staff marking the attendance in biometric attendance system on a regular basis.
8. Ensuring that all staffs are adhering to the grooming and uniform protocols.
9. In addition to above mentioned duties & responsibilities, any addition or change will be communicated by Immediate Supervisor/ Medical Director/ Respective HOD

Behavioral/Leadership Competencies-


Passion for Excellence
Results Orientation
Coaching Empowerment & Team Development
Communication Skills
Customer Focus
Risk Taking
Integrity & Ethics
 Building Relationships & Partnerships
 Leadership & Influencing
 Strategic Thinking & Execution
 Planning & Organizing
 Problem Solving and Decision Making
 Functional Expertise
 Negotiation


Preference -Eye Care