Centific - Technical Writer - API Documentation (5-10 yrs)

The next frontier of AI begins with Centific

Centific is a Seattle-based tech company pioneering the future of AI one breakthrough at a time . Learn how we're transforming the world through safe and scalable AI and empowering businesses to unlock the full potential of their data .

Job Summary :

We are seeking a Customer Success Manager who specializes in technical writing . This role involves creating detailed and easy-to-understand technical documentation that helps customers get the most out of our products . The ideal candidate will have strong writing skills with the ability to translate complex technical concepts into user-friendly materials . You will be responsible for developing user manuals, FAQs, product guides, and other documentation to ensure customers can fully utilize the product features .

Key Responsibilities :

- Write, edit, and maintain technical documentation such as user manuals, release notes, setup guides, and API documentation .

- Translate complex technical concepts and processes into easy-to-understand materials for a wide audience, including non-technical users .

- Work closely with the product, engineering, sales and customer support teams to gather information and ensure accuracy in the documentation .

- Update and revise documentation as the product evolves and new features are released .

- Collaborate with the Customer Success team to identify gaps in customer knowledge and create documentation to address those gaps .

- Create and maintain a knowledge base of FAQs and troubleshooting tips .

- Help ensure consistency and clarity across all customer-facing technical content .

- Gather feedback from customers and internal teams to continuously improve the quality of the documentation .

- Assist in the development of instructional videos or visual content to complement written documentation

Qualifications :

- Bachelor's degree in Technical Writing, Computer Science, Communications, or a related field .

- 5+ years of experience in technical writing or similar roles within a software or tech environment .

- Strong technical background with the ability to understand and explain complex product details .

- Excellent written and verbal communication skills .

- Proficiency in content creation tools like Markdown, HTML, or other technical writing software .

- Ability to work independently and collaboratively in a fast-paced environment .

- Experience with creating API documentation and working with engineering teams is a plus .