Asst. Center Manager cum Technician

Role Description

• This is a full-time on-site role for a Asst. Center Manager cum Technician.
• The Asst. Center Manager will be responsible for the day-to-day tasks such as managing and guiding center staff, ensuring customer satisfaction, developing business strategies, maintaining budgets and inventory, scheduling appointments, and ensuring operational efficiency.
• The Asst.Center Manager cum Technician will also be responsible for handling customer complaints and supervising the repair and installation process.

Role & Responsibilities

• Resolution of customer complaints
• Adherence of centre SOP
• Monitoring and Reporting market trends
• Handling Customer queries regarding glass fitting
• Fixing / Replacing Car Glass or Glass Fitting
• Maintaining store hygiene
• Removing damaged glass, moulds, seals and trim from window frames in vehicles.
• Installing and fitting glass (either pre-shaped or cut with a template) according to manufacturers instructions.
• Undertaking safety assurance measures to ensure windscreen, side and rear glass is safe and secure.

Qualifications

• Excellent problem-solving and decision-making skills
• Ability to work under pressure and handle customer complaints professionally
• ITI or Diploma equivalent
• 0 to 2years Experience in the automotive industry or service industry is preferred .