Centre Manager

Role & responsibilities

Business development

● Promoting the center in the best possible way by providing customer service excellence to parents and visitors.

● Coordinate and lead tours/visits for prospective parents and visitors, promoting the Kido USPs and presenting the center in the best possible way, to ensure the center achieves and/or exceeds the enrollment targets. Following up with leads regularly to ensure better conversion ratios.

● Lead the parent journey, mapping and measuring customer service, at all points supporting the Kido brand promise and encourage parent endorsement, and marketing activities.

● Leverage customer feedback to continually improve the centers service offerings, fostering a culture of continuous improvement.

● Develop and update communication channels, such as newsletters and School Diary, etc by the Kido Marketing Strategy to promote the center to both existing and new parents.

● Promote the center by identifying newsworthy stories for the media and PR opportunities.

● Guide and regularly review signages, collaterals, touch points etc., and ensure that the center meets Kido branding guidelines as defined and stipulated by Corporate Office.

● Conduct research into the marketplace, monitoring changes and developments.

● Monitor competitor activity, analyzing trends and best practices to stay ahead in the marketplace and identify areas for improvement.

● Organize parent/community events in order to engage parents at promoting center brand awareness and enhance enrolments.

Logistics:

● Track and manage Logistics (current stock maintenance and timely procurement towards exhausted material).

● Ensure timely procurement and distribution of materials to avoid disruptions in daily operations, including ensuring classroom supplies, learning materials, and office equipment are always available.

● Oversee bus services provided to the children either by KIDO or any other third party vendor.

Staff Management:

● Help in Recruitment for all, Annual performance goals, appraisals, counseling them by offering corrective advise and action if performance dips.

● Provide mentorship and career development opportunities for staff to enhance retention and employee satisfaction.

● Promote a culture of inclusivity and diversity in the workplace to create a supportive environment for all employees.

● Foster a positive and motivating work environment, encouraging team collaboration, professional growth, and a strong sense of ownership.

● In-service training, workshops to improve staff performance.

● Assist in class if necessary and/or arrange for relief staff in the absence of a teacher.

● Attendance and leave management.

● Regular meets with Teachers and Other School Staff to manage, review progress and effectiveness of the various programs offered.

● Manage parent grievances and concerns promptly in conjunction with the Teachers.

Health and safety:

● Follow all the health and safety protocols for children and staff.

● Implement protocols for managing and reporting incidents effectively, ensuring compliance with regulatory requirements and company policies.

● Undertake Fire Evacuation Drills and other Health and Safety Exercises regularly and maintain records.

● Provide regular health and safety training for staff, ensuring everyone is well-equipped to handle emergencies.

● Maintain First Aid Box and provide/guide regular First Aid Training.

Other Responsibility Areas:

● Coordinate with external vendors for the supply of food, cleaning, and other requirements, services, ensuring high standards of compliance with health and safety guidelines.

Preferred candidate profile

Interested candidate can share your resume to recruiter@amelio.in or Whatsapp: 9600026464

Perks and benefits