Technical Services Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
Differentiates assumptions, perspectives, and historical frameworks.
Evaluates past decisions for insights to improve decision-making process.
Assesses and validates decision options and points and predicts their potential impact.
Advises others in analyzing and synthesizing relevant data and assessing alternatives.
Uses effective decision-making approaches such as consultative, command, or consensus.
Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Judgment and Decision Making: Knowledge of the decision-making process; ability to carefully evaluate the impact of emerging business situations and choose the best path forward communicating actions and activities that maximize organizational performance.
Level Expert:
Secures commitment for decisions by communicating clearly and credibly to stakeholders.
Delegates responsibility for shaping plans through which decisions are executed.
Monitors execution of decisions to ensure consistency with original intention.
Empowers employees to develop sound judgment by minimizing the consequences of failure.
Assumes the blame for unsuccessful decisions.
Shares the credit for successful decisions.

Capacity Planning & Management - MFG: Knowledge of tools, approaches and practices for determining production demand and ability to manage resources needed to provide satisfactory levels of service.
Level Extensive Experience:
Works with R&D (research & development) staff to plan resource and capacity requirements for products under development.
Creates consolidated forecasts for multiple product lines and production facilities.
Advises on multiple cycles of short- and long-term capacity planning for product or site.
Compares and contrasts alternative approaches and tools for capacity planning.
Develops estimates and costs for incremental capacity requirements.
Translates demand forecasts into production and capacity requirements.

Lean Manufacturing: Knowledge of the philosophy, principles and implementation approaches of lean manufacturing; ability to integrate and implement lean manufacturing philosophy into existing production and management processes.
Level Expert:
Defines and executes a strategic lean implementation plan.
Mentors others on the organizational and cultural transformation needed for effective lean implementation.
Creates training programs for the approaches to developing and executing a lean supplier strategy.
Leads discussions on the history and evolution of lean manufacturing; cites successes and failures.
Establishes and monitors benchmarks for measuring effectiveness of lean.
Oversees the implementation of mechanisms for sustaining a culture for lean.

Manufacturing Equipment: Knowledge of the electrical, mechanical and logistics equipment used in manufacturing; ability to safely operate, maintain, update and store them.
Level Extensive Experience:
Monitors methods and requirements for equipment environment to ensure protection against damage.
Participates in evaluation and selection of new equipment.
Facilitates the coordination and integration of multi-vendor equipment environments.
Analyzes equipment history; monitors overall machine performance; evaluates planned upgrades.
Plans, tests and implements changes to manufacturing infrastructure and environment.
Ensures that employees are qualified to operate equipment effectively and safely.

Manufacturing Processes: Knowledge of existing product manufacturing methods, technologies and processes; ability to execute, plan, manage and monitor the entire manufacturing process.
Level Expert:
Consults on key issues and considerations for delivering global, distributed processes.
Leads discussions on the history and evolution of manufacturing processes.
Oversees all activities for the organizations manufacturing environment; establishes best practices and policies.
Leads evaluation of accuracy and effectiveness of documented processes versus actual operations.
Monitors industry and other organizations for innovations in manufacturing approaches.
Champions the use of new and emerging manufacturing processes and methodologies.

Manufacturing Safety: Knowledge of manufacturing safety; ability to identify work-related hazards and perform necessary activities to meet regulatory requirements for the safety and protection of workers, environment and site.
Level Expert:
Leads in interpreting and applying safety and regulatory information throughout the company.
Leads discussions about the latest research in industrial safety for manufacturers.
Predicts industry and marketplace trends and directions and cites relevant case studies.
Mentors others in monitoring safety performance vis-a-vis company objectives and industry benchmarks.
Educates others in all aspects of Occupational Health and Safety Act (OSHA).
Designs, develops or deploys company safety policies and practices across multiple functions.

Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.
Level Expert:
Monitors vendor and industry trends and directions; predicts and prepares for impact on organization.
Leads the definition of standards for manufacturing platforms and infrastructure.
Establishes policies and standards for all areas of manufacturing.
Leads the development of technical architecture and standards.
Evaluates and promotes industry standards, including open standards and their impact on organization.
Advises others in defining philosophy and principles for global manufacturing architecture.