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Product Consultant
Caterpillar Inc
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Career Area:
Sales Job Description:
Your Work Shapes the World at Caterpillar Inc.
Supports go-to-market initiatives, and sales execution as a subject matter expert of assigned products and services.
Responsibilities
Providing product application expertise at point of sale, or by delivering various types of product training including applied technology, job efficiency, and safety to customers, company and dealers sales personnel.
Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to create input for product improvement process and new product introduction program.
Manages the marketing technology tools/systems and works with key stakeholders to develop a marketing technology product roadmap to drive business growth.
Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
Facilitates creation of the right products and services to resolve customer business issues.
Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Communicates and models the criticality of customer focus as an organizational strategy.
Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Level Working Knowledge:
Obtains information about product and service linkages with other products and services elsewhere in organization.
Researches the target market and how the product and services are sold and delivered.
Explains current status, delivery alternatives and announced updates to products and services.
Summarizes key features of major products or services in own unit.
Assesses own units product alternatives, costs, and pricing.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Applies an assigned technique for critical thinking in a decision-making process.
Identifies, obtains, and organizes relevant data and ideas.
Participates in documenting data, ideas, players, stakeholders, and processes.
Recognizes, clarifies, and prioritizes concerns.
Assists in assessing risks, benefits and consideration of alternatives.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:
Describes qualities of effective and ineffective negotiations.
Explains the basic concepts of negotiating.
Accesses organizational policies and practices for negotiating.
Utilizes techniques for establishing rapport and building trust.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:
Advises others on the assessment and provision of all technical solutions.
Engages appropriate subject matter resources to effectively resolve technical issues.
Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
Assumes accountability for personal technical performance and holds others responsible for theirs.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Level Extensive Experience:
Acquires and retains customers in multiple settings using value selling techniques.
Coaches others on the application of value selling principles and practices.
Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently.
Qualifies sales prospects based on a clear understanding of customer business needs and the service companys determined ability to meet those needs.
Solicits feedback from the customer community as a valued service provider.
Teaches and coaches value selling to others within the organization.
Responsibilities
Providing product application expertise at point of sale, or by delivering various types of product training including applied technology, job efficiency, and safety to customers, company and dealers sales personnel.
Conduct product performance studies, assess customer job sites efficiency, collecting product and customer requirements in order to create input for product improvement process and new product introduction program.
Manages the marketing technology tools/systems and works with key stakeholders to develop a marketing technology product roadmap to drive business growth.
Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
Facilitates creation of the right products and services to resolve customer business issues.
Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Communicates and models the criticality of customer focus as an organizational strategy.
Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Level Working Knowledge:
Obtains information about product and service linkages with other products and services elsewhere in organization.
Researches the target market and how the product and services are sold and delivered.
Explains current status, delivery alternatives and announced updates to products and services.
Summarizes key features of major products or services in own unit.
Assesses own units product alternatives, costs, and pricing.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge:
Applies an assigned technique for critical thinking in a decision-making process.
Identifies, obtains, and organizes relevant data and ideas.
Participates in documenting data, ideas, players, stakeholders, and processes.
Recognizes, clarifies, and prioritizes concerns.
Assists in assessing risks, benefits and consideration of alternatives.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Level Basic Understanding:
Describes qualities of effective and ineffective negotiations.
Explains the basic concepts of negotiating.
Accesses organizational policies and practices for negotiating.
Utilizes techniques for establishing rapport and building trust.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.
Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:
Advises others on the assessment and provision of all technical solutions.
Engages appropriate subject matter resources to effectively resolve technical issues.
Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
Assumes accountability for personal technical performance and holds others responsible for theirs.
Value Selling: Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service value and to differentiate support offerings that address clearly understood customer needs.
Level Extensive Experience:
Acquires and retains customers in multiple settings using value selling techniques.
Coaches others on the application of value selling principles and practices.
Delivers value-added services to customers beyond delivery of a purchased product, technology or service consistently.
Qualifies sales prospects based on a clear understanding of customer business needs and the service companys determined ability to meet those needs.
Solicits feedback from the customer community as a valued service provider.
Teaches and coaches value selling to others within the organization.
Top Candidates will also have:
Understanding of how and why maintenance, repair and rebuild decisions are made
Knowledge of dealer sales and service operations and Condition Monitoring opportunities
Understanding of how and why maintenance, repair and rebuild decisions are made
Knowledge of dealer sales and service operations and Condition Monitoring opportunities
Additional Information:
The primary location for this position is Chennai, India
This position may require 25% travel.
The primary location for this position is Chennai, India
This position may require 25% travel.
Posting Dates:
October 14, 2024 - October 30, 2024 Not ready to applyJoin our Talent Community .
Employment Type: Full Time, Permanent
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People are getting interviews at Caterpillar Inc through
People are getting interviews through
(based on 115 Caterpillar Inc interviews)
Campus Placement
Job Portal
Company Website
Referral
Walkin
Recruitment Consultant
42%
20%
14%
7%
4%
3%
10% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Caterpillar Inc are saying
Product Consultant salary at Caterpillar Inc
reported by
2
employees
with 7-12
years exp.
₹15.3
L/yr - ₹19.6
L/yr
50%
more
than the average Product Consultant Salary in India
View more details
What Caterpillar Inc employees are saying about work life
based on 1.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Caterpillar Inc Benefits
Submitted by Company
Health Insurance Defined Benefit Pension Plan Long-term Disability Insurance Supplemental Unemployment
Submitted by Employees
View more benefits 
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Caterpillar Inc Chennai Office Locations
Chennai Office
Caterpillar, IITM Research Park, Kangam Village, Tharamani
Chennai
Tamil Nadu 600113
Tamil Nadu 600113
Chennai Office
ASCENDAS
6th and 7th Floor,
International Technology Park,
Taramani Road
Chennai
Chennai
600 113
600 113
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