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2 Catchpoint Jobs
Customer Success Manager
3-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Success Manager
Catchpoint
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Assume full accountability of the customer journey, from Onboarding through Renewal / Cross-sell, Up sell
- Conduct regular business reviews and monitor account health to maximize account retention
- Map Catchpoint s value to client s organization, goals, and challenges to generate growth
- Drive engagement and adoption of Catchpoint s platform
- Transform clients into partners, developing champions and obtaining executive alignment
- Evangelize success outside of the platform by promoting success in client s craft and careers
- Be a customer advocate while capturing customer feedback for Product and Marketing
- Partner closely with Catchpoint Sales, Support and other technical teams to ensure an exceptional customer experience
Required Skills Qualification s
- Bachelors degree or equivalent and 3+ years of experience managing a portfolio of clients, in roles including Customer Success or Account Management
- Comfortable presenting to a room, aided by strong written and verbal communication skills
- Confident, high energy, self-motivated and a true team player
- Experience persuading and satisfying senior and executive level customer contacts across an enterprise
- Demonstrated ability and desire to work and excel in a fast-paced environment
- Excellent multitasking and project management skills
- Understanding of Internet and web applications with a desire learn new technologies
- Ability to understand and articulate technical concepts and derive solutions
- Must possess a proven understanding of corporate business world, prior experience in SaaS preferred
- Proficiency in SFDC and MS Office is a must
- Experience working on customer renewals preferred
Employment Type: Full Time, Permanent
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People are getting interviews at Catchpoint through
People are getting interviews through
(based on 3 Catchpoint interviews)
Company Website
Job Portal
34%
33%
33% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Catchpoint are saying
Customer Success Manager salary at Catchpoint
reported by
3
employees
with 3-13
years exp.
₹10.3
L/yr - ₹32
L/yr
35%
more
than the average Customer Success Manager Salary in India
View more details
What Catchpoint employees are saying about work life
based on 23 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Catchpoint Benefits
View more benefits
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