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Team Lead /Assistant Manager - Merchant Risk
2-7 years
Bangalore / Bengaluru
1 vacancy
Team Lead /Assistant Manager - Merchant Risk
Cashfree Holiday Planners
posted 16d ago
Job Role Insights
Key skills for the job
Job Description
What You Will Do:
- Responsible for preventing and detecting potential fraud across all payment channels by meticulously reviewing customer and merchant accounts and utilizing data analysis to identify patterns and anomalies
- Take a proactive approach to identifying fraud risks, assessing the effectiveness of existing controls, and recommending improvements or additional measures to enhance risk management
- Manage complex fraud cases that require a higher level of expertise and judgment
- Make critical decisions regarding fraud investigations, escalation procedures, and the implementation of enhanced controls
- Ensure that SLAs are met for assigned cases and share quality responses as required
- Finding prompt solutions by applying logical reasoning
- Analyzing available information and breaking down problems into manageable components
- Building trust and maintaining effective communication with internal and external stakeholders
- Managing escalations and disputes effectively
- Proactively monitoring queues and workflows to maintain SLA adherence
- Taking independent ownership of assigned pod-level processes and suggesting process improvements
What You Will Need:
- 5+ years demonstrated expertise in the field of Risk Management and Fraud
- Strong oral and written communication skills, team handing exp.
- Collaborative team player with the ability to establish relationships at all organizational levels
- Keen attention to detail and analytical mindset
- Basic working knowledge of MS Office
Employment Type: Full Time, Permanent
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