Mba Fresher - Customer Support

Job Overview:
beGalileo is seeking a dedicated and proactive Academic Coordinator to join our team. The ideal candidate will act as a vital link between teachers, students, and parents, ensuring smooth academic operations. This role involves managing timetables, coordinating classes, and maintaining positive relationships with all stakeholders.

Key Responsibilities:

• Timetable Coordination: Liaise with teachers to assist in the creation of daily timetables and ensure adequate teacher availability for all classes.
• Teacher Availability: Monitor and ensure sufficient teacher presence for scheduled classes.
• Data Management: Maintain detailed records of student data, including information on all batches.
• Scheduling Adjustments: Provide updates and relevant class information to the Director and Administrator, making adjustments to the daily class schedule as needed.
• Subject Understanding: Develop a thorough understanding of the subjects and the test ecosystem to support the academic needs of students.
• Teacher Engagement: Foster a positive environment among teachers, encouraging punctuality and professionalism in classes.
• Parent Relations: Maintain strong relationships with parents and guardians, providing updates on student progress and addressing any concerns.
• Feedback and Meetings: Conduct regular meetings with teachers to discuss performance, provide feedback, and address any issues.
• Parent-Teacher Meetings: Organize and facilitate Parent-Teacher Meetings to discuss student progress and address queries.
• Team Collaboration: Collaborate regularly with other team members to ensure smooth operations.
• Technical Assistance: Provide technical support to parents and students as needed.
• Point of Contact: Serve as the primary contact between teachers, the company, and parents, ensuring clear and effective communication.

Key Skills Required:

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple tasks.
• Proactive attitude and problem-solving abilities.
• Good understanding of online learning platforms and technical troubleshooting.