Urgent Hiring || Contact Center Specialist(Calling) - Australia

Job brief:

We are looking for a C2B Associate to be hired on a Band1-2 level to build and

preserve trusting relationships with our customers. Well rely on you to find ways to

outperform our competition and maintain our companys positive image.

To succeed in this role, you should be an excellent communicator, able to work with

sales and marketing teams and build rapport with customers. We also expect you to

be a strategic thinker with an analytical mind and strong problem-solving skills. We

expect the candidates to have a basic knowledge and understanding of Cars.

Ultimately, youll maintain strong relationships with our Australian clients to boost our

buying and selling of used cars and in turn the whole business.

What will you drive?

• Understand customer needs and develop plans to address them
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Forward upselling and cross-selling opportunities to the sales team
• Promote high-quality sales, supply and customer service processes
• Aim to preserve customers and renew contracts
• Approach potential customers to establish relationships
• Gain solid knowledge of competitors

What are we looking for?

• Basic knowledge of cars is an added advantage
• Knowledge of customer relationship management (CRM) practices
• Experience in sales or customer service is preferred
• Problem-solving attitude
• Excellent communication skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Customer-oriented mindset
• BSc/BA in Business Administration or similar field

Interested candidates can share their CV's at SWATI.K@cars24.com or WhatsApp on 8448380309