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7 CARPL Jobs
Customer Success Executive
CARPL
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
- Serving as a single point of contact for customer relationships across the globe.
- Working with these customers to determine the best way CARPL can add value to their respective clinical / research workflows.
- Training customers on using CARPL.
- Documenting feature requests and customization requests from customers.
- Liaising with CARPL s engineering and product teams to prioritize and implement these requests.
- Drive deployment documentation, writing project charters, ethical submissions, etc. for these customers.
- Own project planning, tracking progress, and ensuring that projects are completed within the established timelines.
- Effectively engaging with both internal and external stakeholders to understand their needs, concerns, and expectations related to projects and initiatives.
- Excellent communication skills, both written and verbal, with the ability to communicate complex medical concepts in a clear and accessible manner.
Skills & Experience:
- Experience - 1 to 2 years in a customer-facing role, ideally in customer success or account management, preferably in healthcare.
- Familiarity with clinical or research environments, and understanding the challenges and nuances of these fields.
- Experience in working with customers from diverse geographic locations, understanding cultural differences, and tailoring communication and support accordingly.
- Demonstrated experience in owning and managing projects from initiation to completion, ensuring adherence to timelines and customer satisfaction.
- Interpersonal Skills: Being able to build rapport, foster trust, and cultivate positive relationships with partners is crucial for long-term success in this role.
Employment Type: Full Time, Permanent
Read full job description What people at CARPL are saying
Customer Success Executive salary at CARPL
reported by
1
employee
₹5.4
L/yr - ₹6.9
L/yr
11%
more
than the average Customer Success Executive Salary in India
View more details
CARPL Benefits
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