Fulfillment and Customer Care Associate

• Ensure client and expert satisfaction by practicing, following, and implementing Career.io s service standards
• Stay abreast of departmental updates
• Assist customers and experts with inquiries, providing accurate and timely responses through a variety of platforms (including over the phone and through email)
• Research customer issues, document findings, and champion solutions
• Effective communication with co-workers

• THE MUST-HAVES

High speed internet access, a quiet workstation

Ability to work during:

• US hours : 7:30 pm to 4:30 am IST
• Monday through Friday
• Outstanding verbal and written communication skills
• An infectiously positive demeanor
• The ability to prioritize different tasks and wear multiple hats