Capita - Risk Advisor - Internal Control Framework (5-8 yrs)

Role: Internal Controls Framework

Function: Group Internal Audit Sub-function: Group Internal Audit

Reporting to: Manager

Role Objective:

- To lead the Group's business process mapping (BPM) activities and ensure that all maps reflect best practice, are in line with the Capita standards, and accurately reflect the relevant processes.

- The role is a subject matter expert, providing guidance and support to the relevant teams and Process Owners to ensure Capita creates and maintains a consistent set of maps of its key processes.

- The role is a subject matter expert in process mapping and the preparation of a Risk & Control Matrix capturing the controls in the process maps.

- The holder possesses a clear understanding of the tools and techniques involved in mapping processes and provides support and challenge to those preparing maps within Capita.

- The role holder is a key part of the Group Internal Audit Team, and is responsible for providing advice, support and challenge across Capita to improve our Group internal controls.

Academic: B.Com, Chartered Accountant

Experience:

- 5 to 8 years' experience in identifying risk and developing / testing internal controls.

- Understanding of risk and controls methodology, including current best practice.

- An understanding of Sox compliance / Internal Control Framework.

Working Relationships:

Internal: Group Functions

- Divisions

- Business Units

- Group Internal Audit

- Controls Team External: Auditors

Primary Responsibilities:

- Lead the process mapping of the Group's processes and controls.

- Critically review process maps, identifying areas for improvement, ensuring consistency standardisation between processes.

- Project manager for the Group's process mapping activities.

- Ensure that the process maps accurately reflect the reality of the controls.

- Drive process and controls improvements by identifying efficiencies and duplicated effort.

- Administer the process mapping system, Blue Works (BW), Visio, and acts as an advocate for it.

- Work with the team to align Minimum Control Standards (MCS) and BW.

- Liaise with the Process Owners to update BW or Visio to ensure kept up to date when process changes are made.

- Prepare / align Risk & Controls Matrices with process maps.

- Share subject matter knowledge with wider team and help inform and shape priorities.

- Any other matters / reporting as required by management.

- Provide adequate training to team to meet objectives / timelines.

- Coach, guide and support the team to achieve individual and team objectives.

Key Attributes and skills:

- Good project management skills.

- Proactive in identifying and resolving problems.

- Excellent verbal and written communication skills.

- Attention to detail.

TCF Competence:

TCF is about putting yourself in the place of the customer and considering whether you would regard yourself as having been treated fairly based on a Firm's actions.

The consumer outcomes are:

Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly

Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale

Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances

Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect

Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint.