97 Capillary Technologies Jobs
Team lead-Contact Center
Capillary Technologies
posted 1d ago
Flexible timing
Key skills for the job
Contact Centre Team Leader:
We are currently recruiting a Team Leader for our Contact Centre operations!We are partnered with a large banking provider and are looking for an individual to manage a team and provide excellent customer service in a second level of support to our client. In this role, you will manage and supervise a team of 7 to 8 customer service executives who handle customer enquiries by liaising with both our internal teams and our clients, providing an efficient, courteous and professional service at all times. This will be non voice semi technical support.This is a new client for Capillary, so we are looking for someone who is adaptable and proactive in providing feedback and suggestions on how we can drive positive changes as we launch and integrate the client base.Full time 40 hours per week between the hours of 08:00 – 20:00 Pm EST ,Monday to Sunday -If you have the following skills or experience, then this could be the ideal role for you…1. Customer Service
2. Team Working
3. Other
Education:Basic Degree required in any field.Experience & Knowledge:1. Excellent English written and spoken communication and interpersonal skills
2. Excellent computer skills
3. Attention to detail4. Able to retain knowledge and understand multiple processes5. Experience in managing people to achieve specific company objectives.
Employment Type: Full Time, Permanent
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