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31 Cowrks Jobs
Assistant Manager, Experience
CoWrks
·
6-10 years
₹ 8 - 11.5L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Assistant Manager, Experience
Cowrks
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be present and man the Community Desk in absence of your colleagues at the centre during the business hours.
- Smile and greet all members and guests, make them feel welcome!
- Personalize the way members and guests are welcomed, use their names as much as possible.
- All queries from the members and guests should be addressed in a timely and pro-active manner.
- Knowledge about all COWRKS products, services offerings, (Desk and INSTANT OFFICE)
- Equipped and knowledgeable to conduct show rounds, should follow the Centre Tour Script diligently.
- Member feedback and testimonials to be shared with Marketing monthly.
- Lead Generation strategies and implementation
- Timely action on incoming leads by the account development team
- Instant office Pipeline management and conversion
- Instant office Pipeline data analysis and reporting
- Biweekly walkthroughs to ensure cleanliness of the COWRKS centre and back-of-house areas.
- Bimonthly catchup with the COWRKS operations team for closure of snags
- Check if the Scent management / Biophilia / Creatives / Music levels are up to the mark in the centre.
- Tickets data analysis along with the COWRKS operations team
- Manage daily tickets raised by members in absence of your colleagues.
- Analyse escalated tickets daily and ensure no escalation of the community department.
- Check the coffee machines PPMs, AMCs the taste of coffee on a monthly basis.
- Ensuring service levels are at par with the brand standards by conducting internal audits.
- Ensuring all collaterals are in line as per brand standards.
- Consult with the operations team and keeping a real time check on centre consumable stocks.
- Building a community environment that is conducive to collaboration.
- Monthly meet ups with company admins/decision makers and document the same.
- Conceptualizing and executing Community Initiatives and Events that help build relationships between members.
- Attending to all member escalations and ensuring that the loop is closed.
- Proper management of internal tools and timely updating of trackers
- Execute NPS survey with the maximum number of responses and an ideal score which is above target.
- Elevate move in move out experiences.
- Ensure that all experience SOPs are followed.
- Meet in person with all members who have submitted a subpar rating for NPS survey.
- All NPS highlighted points are closed and updated to the members.
- Speak to all clients of Instant office who have submitted a subpar rating on the feedback survey.
- Monthly meet up MOMs to be recorded in Salesforce, all improvements to updated to the member.
- Ensure Pre-Move in checklist is filled, introduction email is sent, plan onboarding activities.
- Conduct moves out interviews to understand the departing members overall experience.
- Plan for fond farewell for members who are moving out.
- Planning of monthly internal community events
- Planning of the monthly event calendar
- Vendor Management for events end to end.
- Planning and execution of member delight activities
- Analysing member feedback to design better events.
- Encouraging member participation during events and encouraging app engagement
Preferred qualifications
- Experience: 6 - 10 years
- Qualification: Bachelors Degree
- Proficiency in English (oral and written)
- Effective communication and people skills
- Good organizational and multi-tasking abilities
- Critical thinking skills
- Customer service orientation
- Proficiency in using multiple platforms for communication.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Assistant Manager roles with real interview advice
What people at Cowrks are saying
Rating based on 3 Assistant Manager
reviews
Anonymous · Customer Success, Service & Operations
in Mumbai
Likes
Working environment and positive attitude
- Salary - Excellent
+6 more
Dislikes
Nothing as come that needs to be disliked.
Assistant Manager salary at Cowrks
reported by
16
employees
with 5-12
years exp.
₹6.8
L/yr - ₹14
L/yr
17%
more
than the average Assistant Manager Salary in India
View more details
What Cowrks employees are saying about work life
based on 47 employees
Flexible timing
Monday to Friday
Within city
Day Shift
Cowrks Benefits
View more benefits
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