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31 Cowrks Jobs

Assistant Manager, Experience

6-10 years

₹ 8 - 11.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Assistant Manager, Experience

Cowrks

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

  • Be present and man the Community Desk in absence of your colleagues at the centre during the business hours.
  • Smile and greet all members and guests, make them feel welcome!
  • Personalize the way members and guests are welcomed, use their names as much as possible.
  • All queries from the members and guests should be addressed in a timely and pro-active manner.
  • Knowledge about all COWRKS products, services offerings, (Desk and INSTANT OFFICE)
  • Equipped and knowledgeable to conduct show rounds, should follow the Centre Tour Script diligently.
  • Member feedback and testimonials to be shared with Marketing monthly.
  • Lead Generation strategies and implementation
  • Timely action on incoming leads by the account development team
  • Instant office Pipeline management and conversion
  • Instant office Pipeline data analysis and reporting
  • Biweekly walkthroughs to ensure cleanliness of the COWRKS centre and back-of-house areas.
  • Bimonthly catchup with the COWRKS operations team for closure of snags
  • Check if the Scent management / Biophilia / Creatives / Music levels are up to the mark in the centre.
  • Tickets data analysis along with the COWRKS operations team
  • Manage daily tickets raised by members in absence of your colleagues.
  • Analyse escalated tickets daily and ensure no escalation of the community department.
  • Check the coffee machines PPMs, AMCs the taste of coffee on a monthly basis.
  • Ensuring service levels are at par with the brand standards by conducting internal audits.
  • Ensuring all collaterals are in line as per brand standards.
  • Consult with the operations team and keeping a real time check on centre consumable stocks.
  • Building a community environment that is conducive to collaboration.
  • Monthly meet ups with company admins/decision makers and document the same.
  • Conceptualizing and executing Community Initiatives and Events that help build relationships between members.
  • Attending to all member escalations and ensuring that the loop is closed.
  • Proper management of internal tools and timely updating of trackers
  • Execute NPS survey with the maximum number of responses and an ideal score which is above target.
  • Elevate move in move out experiences.
  • Ensure that all experience SOPs are followed.
  • Meet in person with all members who have submitted a subpar rating for NPS survey.
  • All NPS highlighted points are closed and updated to the members.
  • Speak to all clients of Instant office who have submitted a subpar rating on the feedback survey.
  • Monthly meet up MOMs to be recorded in Salesforce, all improvements to updated to the member.
  • Ensure Pre-Move in checklist is filled, introduction email is sent, plan onboarding activities.
  • Conduct moves out interviews to understand the departing members overall experience.
  • Plan for fond farewell for members who are moving out.
  • Planning of monthly internal community events
  • Planning of the monthly event calendar
  • Vendor Management for events end to end.
  • Planning and execution of member delight activities
  • Analysing member feedback to design better events.
  • Encouraging member participation during events and encouraging app engagement
Preferred qualifications
  • Experience: 6 - 10 years
  • Qualification: Bachelors Degree
  • Proficiency in English (oral and written)
  • Effective communication and people skills
  • Good organizational and multi-tasking abilities
  • Critical thinking skills
  • Customer service orientation
  • Proficiency in using multiple platforms for communication.

Employment Type: Full Time, Permanent

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What people at Cowrks are saying

3.7
 Rating based on 3 Assistant Manager reviews

Likes

Working environment and positive attitude

  • Salary - Excellent
  • +6 more
Dislikes

Nothing as come that needs to be disliked.

Read 3 Assistant Manager reviews

Assistant Manager salary at Cowrks

reported by 16 employees with 5-12 years exp.
₹6.8 L/yr - ₹14 L/yr
17% more than the average Assistant Manager Salary in India
View more details

What Cowrks employees are saying about work life

based on 47 employees
53%
76%
50%
100%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Cowrks Benefits

Cafeteria
Job Training
Work From Home
Team Outings
Free Food
Soft Skill Training +6 more
View more benefits

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