Senior Design Manager

Since June 2021,

frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. Were inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means youll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community and the world at large.

 

Your Role 

Lead a project team to achieve the highest level of performance without compromising timelines and team harmony

Set quality standards, with a deep understanding of the clients goals, business requirements and constraints, for qualitative foundational & evaluative research, insight articulation, experience model development (e.g., customer journeys, behavioural archetypes, service blueprints, etc.), design and testing.

Lead and contribute to develop insights, define, and prioritise opportunity areas, and envision concepts

Lead and contribute to create meaningful customer/user feedback loops through build test & learn cycles

Lead and contribute to prioritise MVP features, build a backlog, and create strategic product roadmaps

You will manage direct reports and coach and mentor junior colleagues, providing guidance and support for their growth, and specific and actionable feedback

You will collaborate on business development efforts with our BD Team and fellow discipline leaders - crafting approaches, writing proposals, and presenting to prospective clients

You will ensure that the projects you lead continue beyond their initial scopes and identify additional opportunities within the clients organisation

 About The Role : - Grade Specific 

12+ years of professional human centred design thinking & doing consulting experience with specific experience in one or more areas of the product development lifecycle, for example as a Visual Designer, Interaction Designer, Service Designer, Product Designer, Design Strategist or Experience Designer

Proficiency with contemporary research, design and prototyping tools and methods

Affinity with frogs values, and a passion for creating products that meet peoples functional and emotional needs

An outstanding track record as a design leader and contributor for experience strategies, design systems, products, services and customer experiences that delight customers/users and achieve business results

High peer, end-user, or client satisfaction with the work products that you created

Strong leadership and collaboration skills, with the ability to guide high performing teams using persuasion and influence (rather than command and control)

Strong presentation and storytelling skills

Willingness to travel for research, project delivery, and client meetings

Business level ability in English

 

It would be a bonus if you had: 

A university degree in a relevant design, business, technology, or social science discipline

Experience working in a variety of organisations (start-up, corporate, agency/consultancy)

Academic, professional, or life experience from outside the design field that enriches your perspective as a designer

Published thought leadership, with a track record of presenting and teaching in public forums and a social media presence.

A second language (and every additional language is a plus!)

Equal Opportunities at frog

Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.