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Production Support with SnowFlake - L3 Support
6-9 years
Bangalore / Bengaluru
1 vacancy
Production Support with SnowFlake - L3 Support
Capco Technologies
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Maintenance and Production Support of Mainly TLM Collateral Management and SWIFT application.
- L3 Production Support activities including (but not limited to) diagnosis, investigation, resolution provision, coordination with team lead, business, infrastructure support and vendors (e.g. SWIFT, Smart Stream and Broadridge)
- Implement/Deploy configuration, code changes across all environments including production which is managed by the production support team
- Support for any hardware, systems software or other infrastructure related issues.
- Interaction with offshore team in regard to support incidents assigned to offshore developer for L3/L4 support (i.e. investigation, resolution provision, permanent fix, support release management processes.
- Daily on/offshore team calls at 10 AM GMT to review status.
- Report weekly status of production incidents and project work to offshore delivery manager
Tools and Technologies
- SWIFT
- TLM Algo Collateral
- SQL
- SSRS Reporting
- Windows, MQ, UNIX Domain Knowledge
- Middle office or Back office.
- Knowledge in banking domain.
Job Description
- L3 Production Support activities including (but not limited to) diagnosis, investigation, resolution provision, coordination with team lead, business, infrastructure support and vendors (e.g. SWIFT, Smart Stream and Broadridge)
- Strong troubleshooting capabilities and good communication skills.
- Analyze business requirements and translate into an efficient technical solution.
- Implement/Deploy configuration changes across all environments excluding production with the appropriate approvals as per Release management processes
- Monitoring end of day batches and act as point of escalation for any BAU queries.
- Vendor interaction Functional Skills
- Technical Understanding of financial services industry.
Soft Skills
- Ability to lead / guide
- Good analytical skills
- Good Interpersonal skills, written & verbal communication skills
- Exposure of working with International clients and cross-cultural teams
- Can do attitude and good problem-solving skills.
- Ability to priorities own workload. Work as part of a team or independently.
- Cope under pressure and assist in other areas of the Core ops dev team.
Employment Type: Full Time, Permanent
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People are getting interviews at Capco Technologies through
People are getting interviews through
(based on 51 Capco Technologies interviews)
Job Portal
Company Website
Referral
Recruitment Consultant
58%
12%
6%
6%
18% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Capco Technologies are saying
Production Support salary at Capco Technologies
reported by
1
employee
with 5
years exp.
₹12.9
L/yr - ₹16.5
L/yr
206%
more
than the average Production Support Salary in India
View more details
What Capco Technologies employees are saying about work life
based on 473 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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Capco Technologies Bangalore / Bengaluru Office Locations
Bengaluru/Bangalore, Karnataka Office
Headquarter
Electronic City, Tower 23, 70/1,2,3,4 Keonics Electronic City, Phase 1, EC4, Bengaluru 560100, India
Bengaluru/Bangalore, Karnataka
560100
560100
Bengaluru/Bangalore, Karnataka Office
Headquarter
Tower S2, Survey No 70,77,78/8A, Doddakannelli, Sarjapur Road, Bengaluru 560035, India
Bengaluru/Bangalore, Karnataka
560035
560035
Advisory Culture & Talent Transform - Workforce Transformation Expert
4-9 Yrs
Bangalore / Bengaluru
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