10 Cambay Consulting Jobs

- The Head of Managed Services is responsible for leading a team of professionals delivering managed IT services to clients.

- This role involves developing and executing service strategies, managing operations, ensuring high-quality service delivery, overseeing client relationships, and driving business growth within the managed services practice.

- He will also be responsible for implementing best practices, optimizing processes, and ensuring that managed services are aligned with client expectations and business goals.

- (5+ Years' Experience must in Managed Services) - Microsoft 365, SharePoint Online, Power Platform, SharePoint on Premise, Azure

Key Responsibilities:

- Strategic Leadership & Direction - Define and execute the strategic vision for the managed services practice, ensuring alignment with the company's broader goals.

- Establish and lead key service delivery objectives for the team, focusing on quality, efficiency, and customer satisfaction.

- Work closely with executive leadership to define growth strategies and market positioning for managed services.

- Service Delivery Management - Oversee the end-to-end delivery of managed IT services, including infrastructure management, cloud services, network management, security, and helpdesk support.

- Ensure service level agreements (SLAs) and key performance indicators (KPIs) are met consistently.

- Drive operational excellence, focusing on process improvement, service automation, and incident resolution.

- Team Leadership & Development - Lead, manage, and mentor a team of engineers, technicians, and service managers.

- Foster a culture of collaboration, innovation, and continuous learning within the managed services team.

- Hire, train, and develop new staff while ensuring existing team members have opportunities for career growth and skill enhancement.