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Calpion Software Technologies
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71 Calpion Software Technologies Jobs
Technical/ Customer Support
1-4 years
Bangalore / Bengaluru
1 vacancy
Technical/ Customer Support
Calpion Software Technologies
posted 4mon ago
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Fixed timing
Key skills for the job
Job Description
- Provide prompt and courteous assistance to customers via email, live chat, and phone.
- Address customer inquiries, troubleshoot issues, document and provide solutions in a timely and efficient manner.
- Develop a deep understanding of our products/services to assist customers with their questions and concerns effectively.
- Stay informed about product updates and communicate relevant information to customers.
- Investigate and resolve customer complaints, escalating issues to the appropriate internal teams when necessary, in collaboration with Customer Success Managers and Technical Account Managers.
- Maintaining and updating Artemis Knowledge. Knowledge is our customer-facing help platform in Salesforce, where we provide product videos, help, and training. Creating and updating internal support documentation and knowledge base articles.
- Document customer interactions and solutions for future reference and continuous improvement.
- Communicate clearly and effectively with customers, ensuring that information is conveyed accurately and comprehensively.
- Collaborate with internal teams to share customer feedback and contribute to the improvement of products and processes.
- Provide guidance and education to customers on the use and features of our products/services.
- Champion our mission, vision, and values.
- Experience using the Artemis ABA cloud or relevant clinical experience (e.g., RBT, BCBA, BCaBA) is a plus.
- Passion and ability to truly understand a client s business, facilitate change, and educate customers on how Artemis ABA will be meaningful to their business.
- You are motivated and strongly desire to be successful and help Artemis ABA and its customers win.
- You embrace aggressive goals and work hard to achieve them.
- You re naturally curious and invest time and energy learning more about the industry and processes.
- You have technical and customer support training and experience.
- You have strong written and verbal communication skills, attention to detail, and excellent people engagement and relationship management skills.
- Salesforce certifications a plus.
- Desire to work in a highly collaborative environment with a small team of like-minded individuals.
Employment Type: Full Time, Permanent
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