filter salaries All Filters (1)

Clear all

45 Call Center Operations Jobs in Kolkata

Manager - Call Center Operations

5-9 years

₹ 5 - 8L/yr

Kolkata

1 vacancy

Manager - Call Center Operations

TVS Credit

posted 16hr ago

Job Role Insights

Job Description

The Call Center Manager will be responsible for overseeing the operations of the call center. The ideal candidate will lead and manage a team of call center executives, ensure excellent customer service, optimize processes, and drive performance to achieve business goals. This role requires strong leadership, analytical skills, and a deep understanding of call center operations within the financial services industry


Lead, coach, and motivate a team of call center executives to achieve performance targets and deliver excellent customer service

Monitor and analyze call center performance metrics, including call quality, response times, customer satisfaction, and productivity, to ensure service levels are met

Identify areas of improvement in call center processes and implement strategies to enhance efficiency and customer experience

Develop and deliver training programs to improve team skills, product knowledge, and customer handling capabilities

Ensure prompt and effective resolution of customer queries, complaints, and escalations to maintain high levels of customer satisfaction

Prepare and present regular performance reports to senior management, highlighting key metrics, achievements, and areas for improvement

Work closely with the Digital Lending team and other departments to align call center operations with business objectives and customer expectations

Ensure adherence to company policies, industry regulations, and best practices in call center operations



Employment Type: Full Time, Permanent

Read full job description

Prepare for Operations roles with real interview advice

What people at TVS Credit are saying

Operations salary at TVS Credit

reported by 2 employees
Lock Unlock
₹1.6 L/yr - ₹2.1 L/yr
49% less than the average Operations Salary in India
View more details

Compare TVS Credit with

Bajaj Finance

4.0
Compare

HDFC Bank

3.9
Compare

Mahindra Finance

4.1
Compare

Tata Capital

4.1
Compare

Reliance Capital

3.7
Compare

Shriram Finance

4.1
Compare

L&T Finance

3.9
Compare

Muthoot Finance

3.6
Compare

Sammaan Capital Limited

3.7
Compare

Aditya Birla Finance

3.9
Compare

HDB Financial Services

3.9
Compare

Muthoot Fincorp

4.5
Compare

IIFL Finance

4.0
Compare

SMFG India Credit

4.0
Compare

Manappuram Finance

3.9
Compare

Kogta Financial India Limited

4.7
Compare

Mahindra Rural Housing Finance

4.0
Compare

Bharat Financial Inclusion

3.9
Compare

Aavas Financiers

3.9
Compare

Poonawalla Fincorp

3.8
Compare

Similar Jobs for you

Deputy Manager at TVS Credit Services

Pune

3-6 Yrs

₹ 5-8 LPA

Call Center Lead at Metropolis Healthcare

Chennai

5-8 Yrs

₹ 5-5.5 LPA

Assistant Manager at Imarque Solutions

Mayiladuthurai

3-5 Yrs

₹ 2.5-4 LPA

Call Center Manager at The TECH HUB

Pune

3-8 Yrs

₹ 4-7 LPA

Call Center Manager at Yellow Umbrella Services Private Limited

Hyderabad / Secunderabad, Chennai + 1

1-4 Yrs

₹ 3-7 LPA

Call Center Executive at TRS Solutions LLP

Hyderabad / Secunderabad, Bangalore / Bengaluru

1-5 Yrs

₹ 3-7 LPA

Assistant Manager at Imarque Solutions

Chennai

4-8 Yrs

₹ 3.75-4.5 LPA

Call Center Executive at Yewale Amruttulya Pvt. Ltd

Pune

2-5 Yrs

₹ 4-7 LPA

Call Center Executive at ClickTech

Dehradun

2-7 Yrs

₹ 4-9 LPA

Call Center Executive at Votiko

Nagpur

2-5 Yrs

₹ 4-7 LPA

5-9 Yrs

₹ 5 - 8L/yr

Kolkata

16hr ago·via naukri.com

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Mohali, Indore +5 more

1d ago·via naukri.com

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Mohali, Indore +5 more

2d ago·via naukri.com

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Mohali, Indore +5 more

3d ago·via naukri.com

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Mohali, Indore +5 more

5d ago·via naukri.com

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Mohali, Indore +5 more

3d ago·via naukri.com

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Mohali, Indore +5 more

7d ago·via naukri.com

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Mohali, Indore +5 more

7d ago·via naukri.com

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Mohali, Indore +6 more

10d ago·via naukri.com

0-5 Yrs

₹ 2.25 - 4L/yr

Kolkata, Mohali, Indore +4 more

23d ago·via naukri.com
How was your last interview experience?

Recently Viewed

JOBS

Prudent ARC

No Jobs

SALARIES

Lemon Tree Hotels

REVIEWS

AGS Transact Technologies

No Reviews

JOBS

GMR Group

No Jobs

REVIEWS

PhonePe

No Reviews

REVIEWS

Hitachi Payment Services

No Reviews

SALARIES

Battery Smart

SALARIES

Oyo Rooms

SALARIES

Treebo Hotels

How was your last interview experience?
Rate your experience using AmbitionBox
Terrible
Terrible
Poor
Poor
Average
Average
Good
Good
Excellent
Excellent