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43 Calderys India Refractories Jobs
ServiceNow Coordinator
2-6 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
ServiceNow Coordinator
Calderys India Refractories
posted 17d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Configure, maintain, and enhance the ServiceNow platform, including ITSM, ITOM, ITBM, and Security Operations.
- Oversee upgrades, patches, and system releases while ensuring seamless business continuity.
- Develop and refine workflows, business rules, UI policies, scripts, and scheduled jobs for enhanced functionality.
- Implement and enforce best practices in platform governance, access controls, and data integrity.
- Ensure adherence to IT security standards and ServiceNow policies.
- Partner with IT and business stakeholders to understand requirements and continuously improve platform capabilities.
- Provide training, user support, and troubleshooting to resolve ServiceNow-related issues.
- Engage with third-party vendors and ServiceNow support for advanced issue resolution.
- Monitor system performance, identify potential inefficiencies, and optimize configurations.
- Develop reports and dashboards to support IT management decision-making.
- 2+ years of hands-on experience as a ServiceNow Administrator.
- Expertise in ServiceNow architecture, configuration, and administration.
- Proficiency in key ServiceNow modules such as Incident, Problem, Change, Request, CMDB, and Asset Management.
- Strong Knowledge of JavaScript, Glide APIs, and ServiceNow scripting (business rules, UI scripts, client scripts).
- Familiarity with integrations using REST/SOAP APIs.
- ITIL Foundation certification is a plus.
- ServiceNow Administrator certification preferred.
- Analytical mindset with strong problem-solving skills and attention to detail.
Employment Type: Full Time, Permanent
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Calderys India Refractories Benefits
Health Insurance 
Soft Skill Training 
Job Training 
Education Assistance 
Team Outings 
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