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42 Calderys India Refractories Jobs
APAC & EMEA CRM Manager
5-8 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
APAC & EMEA CRM Manager
Calderys India Refractories
posted 13hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Develop and implement comprehensive CRM strategies to enhance customer acquisition, retention, and satisfaction.
- Collaborate across EMEA & APAC sales, marketing, and customer services to align CRM initiatives with overall business objectives.
- Optimise the lead to cash process and identify opportunities for improving customer interactions and satisfaction.
- Establish KPIs to measure the effectiveness of CRM initiatives.
- Regularly review and report on CRM performance (including usage), using insights to refine strategies.
- Ensure maintenance of customer / product segmentation to identify key customer / product groups and tailor strategies accordingly.
- Proven experience as a CRM Manager or in a similar role, preferably in a B2B environment.
- Strong understanding of CRM systems and processes (Salesforce).
- Experience with customer segmentation, campaign management, and customer journey mapping.
- Proactive, detail-oriented, and capable of managing multiple projects simultaneously.
- Proficient in Microsoft Office Suite and CRM software.
- The candidate should have a background as a former consultant with leading firms like IBM, PwC, or Deloitte. The candidate should have extensive experience in managing CRM Salesforce implementations and possess specific expertise in applying Salesforce solutions in a manufacturing sector.
- Executive Performance: Ability to Influence, engage and advise various (strong) stakeholders across the business.
- A doer : this is a doing role, not just an oversight role. Must have a bias for action, speed in execution and personal accountability to achieve results.
- Excellent analytical skills with the ability to interpret complex data and make data-driven decisions.
- Strong communication and interpersonal skills, with the ability to build relationships and work collaboratively.
Employment Type: Full Time, Permanent
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Calderys India Refractories Benefits
Health Insurance 
Soft Skill Training 
Job Training 
Education Assistance 
Team Outings 
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