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IT Support Specialist
Cacti Global
posted 7hr ago
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Flexible timing
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Job Description
The On-Site IT Support Specialist is a dynamic and hands-on role, vital in ensuring seamless technology experiences for all employees and visitors at our various locations. This position demands a deep understanding of Google Workspace, ChromeOS, Chrome Enterprise browser, and emerging AI technologies, with a focus on providing immediate, effective, and friendly technical assistance. The ideal candidate is a problem-solver, a clear communicator, and passionate about leveraging technology to enhance productivity and efficiency.
What you will do:
- Front-Line Technical Support: Serve as the primary point of contact for on-site technical issues, delivering prompt and professional support to employees and visitors.
- Hardware & Software Troubleshooting: Diagnose and resolve a wide range of hardware and software problems, including issues with laptops, desktops, printers, mobile devices, and peripherals.
- System Installation & Maintenance: Install, configure, and maintain computer systems, software applications, and network equipment, ensuring optimal performance and security.
- User Account Management: Create, modify, and delete user accounts and permissions, upholding data security and access control protocols.
- Network & Connectivity Support: Troubleshoot network connectivity issues, including Wi-Fi, LAN, and VPN access, to maintain uninterrupted workflows.
- Google Workspace & ChromeOS Expertise: Provide in-depth support and training on Google Workspace applications (Gmail, Drive, Docs, Sheets, etc.) and ChromeOS, empowering users to leverage these tools effectively.
- Chrome Enterprise Browser Management: Configure and manage Chrome Enterprise browser settings, policies, and extensions to optimize security, performance, and user experience.
- AI Integration & Support: Stay abreast of AI advancements and explore opportunities to integrate AI-powered solutions into existing workflows, providing guidance and support to users.
- Technology Training & Education: Conduct training sessions and workshops on various technology topics, empowering users to maximize their productivity and stay informed about best practices.
- Asset Management: Maintain accurate inventory records of IT assets, including hardware, software, and licenses, ensuring compliance and efficient resource allocation.
- Documentation & Knowledge Sharing: Document troubleshooting steps, solutions, and procedures, contributing to a knowledge base that facilitates self-service and team collaboration.
What you bring:
- Bachelors Degree: A Bachelors degree in Computer Science, Information Technology, or a related field is preferred.
- Proven Experience: 2+ years of hands-on experience in IT support, demonstrating a track record of success in resolving technical issues and providing excellent customer service.
- Google Ecosystem Mastery: In-depth knowledge and experience with Google Workspace, ChromeOS, and Chrome Enterprise browser, including administration, troubleshooting, and user training.
- Enterprise Mobile and Endpoint Management: Experience in managing mobile devices and endpoints, including smartphones, tablets, and IoT devices, to ensure security and compliance.
- AI Familiarity: A basic understanding of AI concepts and applications, with a willingness to learn and explore emerging AI technologies.
- Security & Compliance: Understands core security principles (e.g., encryption, access controls) and relevant compliance standards (e.g., GDPR, HIPAA). Can identify and mitigate security risks and stay informed on emerging threats.
- Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts in clear and concise terms to non-technical audiences.
- Interpersonal Skills: Strong interpersonal skills, including empathy, patience, and a customer-centric approach.
- Problem-Solving Abilities: Exceptional problem-solving and analytical skills, with the ability to diagnose complex issues and develop effective solutions.
- Self-Motivation: A self-starter with the ability to work independently and proactively identify areas for improvement.
- Teamwork: A collaborative spirit and willingness to work as part of a team to achieve shared goals.
- Adaptability: The ability to adapt to changing priorities and thrive in a fast-paced environment.
- Bachelors Degree: A Bachelors degree in Computer Science, Information Technology, or a related field is preferred.
Employment Type: Full Time, Permanent
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based on 59 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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