Supports key customers regarding product uses and provides information and advice on the benefits of Cabot products
Provides technical leadership and works with cross-functional groups in the evaluation of Cabot and competitive products
How You Will Make an Impact
Provides senior-level technical consulting services for customers and prospective customers
Serves as technical resource and troubleshooter of product performance issues after sales are closed and while products are being tested or installed
Investigates and resolves performance related product complaints by overseeing performance testing; collecting and evaluating data from various sources
May identify user and/or design problems
Using the latest understanding of customer applications, oversees testing of our products against competitor products
May conduct complex and one-of-a-kind testing
Provides training and/or information to Sales staff and customers regarding product performance and uses
Provides guidance and direction to less experienced Specialists
Supports efforts to implement and maintain the Responsible Care Management System in line with the requirements of the RC14001 technical specification, as applicable to the site/region
What You Will Bring to Cabot
Technical Excellence
Knowledgeable about Cabot s technical capabilities
Technical Product and Process Knowledge
Knowledge and capabilities to be recognized as
credible advisor in the manufacturing technology, implementation and stewardship
Product and process knowledge of Tire/ industrial products
Listening Skills
Shows respect to people who are speaking and demonstrates that the message has been heard and understood as intended
Communication, Presentation & Engagement
Ability to engage with others in a manner that is relevant, timely and appropriate to the environment
Problem Solving
Applies analytical thinking to identify causes of and identify potential solutions to problems
Able to be innovative in identifying new solutions