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Advance Solutions

Compare

3.8

based on 15 Reviews

1 Advance Solutions Business Process Consultant Job

Business Process Consultants

ADVANCE SOLUTIONS

3.8

based on 15 Reviews

5-10 years

Jalandhar

1 vacancy

Business Process Consultants

Advance Solutions

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Risk Management Change Management Service Management CCTV Monitoring Agile Coaching

+ 3 more

Job Description

Job description

Business Process Consultants are trusted advisors to client stakeholders, leveraging their expertise in ServiceNow to optimize business processes and drive meaningful transformation. They possess a broad and deep understanding of business process concepts and demonstrate thought leadership across various specialized domains.

As a Business Process Consultant, you will play a critical role in defining the needs of customers for their ServiceNow implementations. This includes collaborating with stakeholders to analyze current processes, identify areas for improvement, and design tailored solutions. You will work closely with cross-functional teams to customize and configure the platform while providing training and ongoing support to ensure successful adoption.

In addition to delivering impactful ServiceNow implementations, you will contribute to organizational change by developing and delivering presentations, conducting training sessions, and educating stakeholders on the benefits of process improvement. You will also support clients in preparing for and conducting user acceptance testing, as well as facilitating Go/No Go meetings to enable informed decision-making.
Simultaneously, you will collaborate with team members to refine and advance the next generation of Business Process Consulting and Organizational Change Management practices.

Consulting Responsibilities (70-80%):

Work directly with the Customer & Project Team to develop, coordinate, integrate and consistently implement best practices for customer business needs.

Partner with project teams to deliver successful enterprise service management solutions to our customers.

Lead functional discovery and functional process workshops / working sessions

Gathering business requirements and translate them into workable solution specifications

Document user stories/requirements based on customer processes/ServiceNow solution design per best practices

Defining industry and client specific business processes and identify opportunities for business process optimization

Advising on all things business process related to ServiceNow implementation projects

Developing functional process guides, workshop materials and techniques

Serving as the business process SME throughout the lifecycle of all engagements

Furthering your ServiceNow Expertise by developing knowledge on additional modules within the Suite

Engagement Manager Responsibilities (20-30%):

Client Relationship Management: Serve as the primary client liaison, ensuring satisfaction and addressing concerns promptly.

Project Coordination: Align timelines, resources, and deliverables while monitoring project progress and leading key meetings.

Risk Management: Identify and mitigate potential risks to ensure project success.

Stakeholder Engagement: Maintain clear communication and alignment with all stakeholders.

Experience

Demonstrable experience leading business process design workshops to elicit client requirements for the implementation of ITSM, HR, CSM etc.

Solid experience in translating stakeholder business needs to configuration requirements by authoring user stories that support Agile Development

Ability to create collateral in the forms of process workflows, client presentations, workshop approaches, delivery tools and aids, marketing and training materials

Proficiency with creating process diagrams/guides, creating use cases, delivering client training

Provide high-level test scripts to guide QA in developing detailed SIT test scripts. Validate QA-developed SIT test scenarios to ensure alignment with business requirements

ServiceNow Certifications are highly desired: Certified System Administrator and/or Certified Implementation Specialist

Successful track record as an external consultant in a professional services company or as an internal governance or process lead for a global organization

Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to client sponsors/stakeholders in solving business process and/or technical problems

Exceptional meeting & facilitation skills

Excellent communication skills (both written and verbal) with strong presentation and facilitation skills

Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

Requirements

5+ years of Business Process consulting experience

ServiceNow Experience: 3+ years

Intermediate or advanced knowledge of ITIL and Agile framework

Domain experience in areas of specialty, through both practical experience and industry certifications.

Employment Type: Full-time

Why you should join our team?

ASC provides competitive compensation, generous benefits, and a professional atmosphere. ASC has a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers.

Career Opportunities
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Employment Type: Full Time, Permanent

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