Business Analyst

About ERGO Technologies and Services India

ERGO Technology & Services India (ET&S India) is the newest part of the ERGO Technology & Services Management the main outsourcing provider of IT for ERGO worldwide. It is backed up by ERGO an 18 Billion Euro Organization with presence in 15+ countries has a charter to provide technology services to the ERGO countries in multiple countries.

ETS India will be fueling the Digital aspirations of ERGO world in years to come. With ambitious plan to build a large offshore development centers in multiple cities of the country ETS India shall be at the forefront in developing capabilities and providing career opportunities to employees in diverse technologies across domains of Insurance.

Key Accountabilities & Responsibilities:

• Executes the gathering, documentation, alignment and management of all requirements in projects and maintenance and contribution to solution component description incl. the documentation and alignment of change requests
• Cooperates with the requirement engineers, business analysis and product owners in the creation of system requirements from the business requirements in JIRA, ALM and Microsoft Office
• Collaborates with the developers in the adaptation of the system documentation as a specification for the programming
• Cooperates with the test engineers in the creation of testable system requirements
• Supports the definition of the expected functional test outcomes
• Identifies and resolves issues with applications and carries out agreed applications maintenance tasks (incl. recurring tasks) for functional operations and assures functional and technical quality
• Evaluates submitted error tickets, analysis and, if necessary, adapts the requirements and/or system documentation
• Maintains rules and system configurations as well as control and data tables
• Participates in the monitoring and protocolling of the utilization and availability in accordance with the agreed SLA
• Ensures all quality criteria for every requirement and evaluates according to importance and/or stability
• Participates in the agile events (stand-up, review, retro)

Technical:

• Many years of experience in requirements engineering or business analysis
• Experience in German insurance (Life Insurance Business)
• Experience in working in agile teams
• Experience in working with distributed teams (off-shore, near-shore, on-site)

Nice to have:

• Experience in the use of policy administration systems in insurance
• Knowledge of insurance contract/administration processes

Behavioural Skills:

• Excellent interpersonal and communication skills for working in a global environment
• Willingness to learn and adapt quickly
• Proactive approach to identifying issues and presenting solutions and options
• Professional and friendly presence when interacting with customers and other roles
• Willingness to ask questions for a better understanding

Soft Skills:

• Ability to quickly get to grips with complex issues
• Quick comprehension and the ability to communicate knowledge in a comprehensible way
• Communicative, assertive and able to deal with conflicts

Previous Experience & Qualifications

Education/Qualification:

• College degree with a focus on insurance, mathematics, economics, business informatics, computer science or equivalent or related discipline or equivalent education or work experience
• Very good knowledge of English, both in writing and speaking

Knowledge & Experience:

• 5 years of experience in Requirements Engineering