IT Manager - Platform Support

• We are seeking a highly skilled and proactive IT Manager to lead and manage our IT and Platform Support operations across the Asia and Middle East regions
• The ideal candidate will ensure the smooth functioning of our IT systems, platforms, and tools, driving business continuity and end-user satisfaction
• This role involves managing regional platform support, overseeing IT operations, and implementing IT strategies that align with our global business goals
• You will work closely with cross-functional teams, supporting our software platforms and infrastructure, focusing on seamless system integration and high performance

• Oversee and manage IT infrastructure and systems across the Asia and Middle East regions.
• Lead a regional team in Platform Support , ensuring the availability, performance, and security of key business platforms and applications.
• Ensure timely resolution of IT service tickets through the company s Helpdesk and Support channels (Slack, email, etc.) .
• Manage the procurement and maintenance of IT equipment, including hardware and software licensing .

• Oversee the maintenance and support of core platforms (e.g., CRM, ERP, Collaboration Tools) used across various business units.
• Ensure timely updates, patches, and system improvements for all relevant platforms.
• Work closely with vendors and internal teams to address platform-related issues and escalations .
• Develop and maintain a knowledge base for platform troubleshooting and support.

• Provide technical support to end-users, focusing on improving user experience with core business tools and platforms.
• Identify ways to optimize the usage of key platforms such as ClickUp, Front, and Slack for enhanced productivity and efficiency.
• Implement training and onboarding processes for new tools and platforms across teams, ensuring smooth adoption.

• Ensure adherence to IT security policies and protocols, particularly for platform access and data security.
• Implement and manage Identity and Access Management (IAM) , including SSO and multi-factor authentication (MFA), for all users.
• Collaborate with the security team to maintain compliance with regional data protection laws and company standards.

• Lead initiatives to automate IT processes such as onboarding and offboarding , using tools like Hibob and IAM platforms to streamline user access and provisioning.
• Manage the Mobile Device Management (MDM) system (Hexnode) to ensure device compliance and improve policy enforcement.
• Regularly review software subscriptions and usage metrics , ensuring optimal licensing management and ROI.

• Collaborate with global IT leadership to align regional IT strategy with overall company objectives.
• Plan and implement IT infrastructure and platform scaling for new offices or expansion into new regions.
• Identify opportunities to improve IT processes , infrastructure, and tools to better support business goals in the region.

• Build and maintain relationships with regional IT vendors for hardware, software, and platform support.
• Coordinate with key stakeholders from different business functions (Operations, HR, Security) to ensure IT services meet their needs.

• Regularly review and report on IT performance metrics , including system uptime, helpdesk resolution times, and user satisfaction scores.
• Provide insights and recommendations on how to improve IT service delivery across the region.

Qualifications:

• 5+ years of experience in IT management, platform support, or a related role, preferably within the Asia or Middle East regions.
• Strong technical knowledge of platform support, cloud infrastructure, and IT operations.
• Experience with Identity and Access Management (IAM), SSO, MDM (Hexnode), and automation tools for onboarding/offboarding.
• Familiarity with enterprise tools like ClickUp, Front, Slack, and other business-critical software.
• Strong knowledge of IT security best practices, compliance requirements, and regional data protection laws.
• Leadership experience with a demonstrated ability to manage regional teams and multi-location IT operations.
• Excellent problem-solving, project management, and cross-functional collaboration skills.
• Ability to communicate effectively across cultural and geographical boundaries.

• Attractive quarterly OKR bonus plan or commission scheme dependant on your role
• Stock options in a $450 million funded Series D scale-up company
• Hybrid working
• 24 days annual leave + public holidays
• 2 x Builder family days each year
• Time off between Christmas and New Year
• Generous Referral Bonus scheme
• Fully funded Private Medical Insurance
• Free lunch at our state of the art working environment in Gurugram