APPLICATION SUPPORT

Essential Qualification:

• Ability to manage multiple tasks, prioritize, and solve problems in a fast-paced environment.
• A customer-centric attitude with a passion for solving problems and enhancing customer experience.
• Familiarity with product documentation, user guides, and online help resources.
• Ability to work independently and as part of a team.
• Proven experience in customer support or technical support.
• Strong communication skills, both verbal and written.

Desirable Qualification:

• Troubleshoot and resolve issues, guiding customers through step-by-step solutions.
• Assist customers with product setup, configuration, and ongoing usage of the product.
• Maintain in-depth knowledge of the products and services to effectively address customer inquiries.
• Proactively identify patterns in customer issues and report findings to the product development team.
• Ensure that customer issues are handled efficiently while maintaining a high level of professionalism.
• Ensure technical issues are logged and resolved in a timely manner, tracking progress through our support system.
• Collaborate with other internal teams (such as Product, Engineering, and Sales) to address customer concerns and contribute to product improvements.
• Identify and escalate issues that require advanced technical support or managerial intervention.
• Develop and maintain a comprehensive knowledge base, FAQs, and other resources to help customers find self-service solutions.
• Engage in proactive communication with customers to ensure customer satisfaction and prevent potential issues.
• Track and report on customer feedback, contributing to continuous product improvement.
• Strong understanding of processes and follow-up procedures
• Adhere to SLA and provide timely responses to customer inquiries.

What you expect from us

Culture:

We have a great culture and live by our values and vision. We are in a constant search to find ways to get better. Our team is our strength. We strive to accomplish our goals and mission together. For this, we provide a holistic workplace to make things better and best.

Making you ambitious

Our performances are goal driven and for this we push our people to think innovative and out of the box to bring home great ideas for business solutions. We also encourage our members to apply advanced technology to invent quicker and smarter solutions. We make sure that this is published to the company and the deserving candidate is awarded to feel motivated and ambitious to achieve more.

Work-Life balance:

Our employees are given the opportunity to balance their work-life as we believe that there is more to do beyond four walls and a group of people in working hours. We encourage them to find their balance so they are relieved of stress. We do work overtime occasionally, but we make sure there is compensation and provide flexible work arrangements.

What we expect from you

Be proficient

We admire radical thinking and expect our staff to possess at least one technical skill. We also create an environment for them to continuously learn and expect them to keep expanding their knowledge.

Be a changemaker

We expect you to work that extra mile to keep our stakeholders satisfied. We welcome new and innovative ideas and are open to any suggestions that can change the game plan.

Love your team

Our team is our strength and for this, we expect every team member to work with sincerity and unison. As a team member you are expected to support and elate your team members while making sure you grow as well.

Be Honest

Transparency is something we appreciate. Truth when told can make things simpler and less stressful. Be open and honest, do not fear to speak your mind.