Service Configuration Management Professional

Purpose Of Role:

Data build across BTGS Systems and System Configuration for the Contract.

Key Responsibilities:
Inventory Data Management and Governance for Contracts: Fetching reports from various BT monitoring systems & Keep Inventory Clean portal (using automation/macros) to ensure the Inventory Data are being captured and monitored as per the business requirement.
Inventory Build via single entry interface for small volume of inventory: For ad-hoc (mostly in-life data) basis inventory build requests, single entry interface portal is used to upload data into Central Repository. Different BT systems are being checked to validate the information received from MUs or Contract teams.
Reconciliation and analysis of raw data provided by the customer and upload the reconciled data into Central BTGS repository: Basis the customer provided master data, details are validated and amended in different upstream systems to get the Central BTGS repository details synced as per the business requirement. Automation/macros and SQL query are being used during the process.
Detailed Customer Inventory report in specific format: Inventory details are fetched from different BT Network monitoring systems or Central BTGS repository (using SQL query) and formatted in Excel before providing the final report to customer.
Customized Inventory report to the end Customers
Network Management Database configuration: Basis the in-life requests, inventory data configuration, manual commissioning of routers/switches, device polling status check/amendment are done on Network Management Data Base.
Ensuring Device Monitoring in BTGS Monitoring Systems: Regular reports are fetched from different BTGS monitoring systems and analysed to maintain the end-to-end data integrity.

Qualifications:

Minimum of two years experience in either a Telecom or Analysts domain.
Graduate (minimum 3 years college level) education preferable B.Tech, BCA, BSc etc
Highly Numerate, exceptional understanding of MS Excel, SQL, Power BI, Python.
Good written and spoken English.
Advanced knowledge of Windows based tools (Outlook/Word/Excel/Power Point)

Skills/Experience:

Exceptional Microsoft Office skills including Excel, MS Access, MS Word, VBA.
Good knowledge for PL/SQL, Power BI, Qlik, Python
Being able to work in a team as well as an individual contributor.
Being able to take ownership if tasks assigned and complete them on time, escalate early to the management.
Experience in working in a diverse and fast paced work environment.