Sales Operations Manager (SOP Manager)

Effective Order Management operation for system NOB and REVENUE booking

• Ensure accuracy of monthly closing reporting and perform reconciliation and policy compliance monitoring.
• Ensure the one source of truth of information between the Order Management Team and Finance Team.
• Ensure work carried out in accordance with applicable SOPs and working practices. Provide active support during closing period to questions/audits.
• Hold self and others accountable for achieving results.
• Liaise with various levels of management across Operations.

Introduce the new team structure/-support the new structure in the responsible regions (review meetings)

• Engage stakeholders and influencers, lead major changes, and effectively coach seniors. Lead people transformation for structure, process, and competency.
• Ensure a fair and equitable process when gathering feedback. Seek and utilizes input from staff and oversees change implementation.
• Ensure that input from functional / regional expertise has been adequately incorporated.
• Assess potential risk and propose mitigation strategies. Ongoing anticipate and adjusts for problems and obstacles.
• Focus on employee needs, balance it with delivering what the strategy structure wants.

Training of the teams in case of org changes

• Ensure the maintenance of a smooth user experience during the org changes process. Manage all satisfaction, utilization, and calculations of the solutions delivered.
• Manage and provide support to internal teams through training sessions, mentoring, and support. Identify resource/training needs, constraints, and inter-dependencies.
• Provide clear guidance and set standards to others, enabling the best outcome from the team.
• Monitor activities to ensure all team follow procedures and SOPs and execute technical and operational tasks.
• Navigate and influence multiple cross-functional teams in a complex work environment.

Manager of the CSC and FFC in Bangalore - guide the teams to the customer excellent performance.

• Lead by example and bring out the best in teams.
  • Manage individual contributors (professional employees) and / or supervisors and ensure they work efficiently.