Customer Success Lead

Driving customer advocacy, you will assist clients to realise value from BrowserStack s product portfolio, and help them use our products to meet their goals. With a solid understanding of tech, you will manage multiple stakeholders, drive engagement with customers at key points in the customer journey, and get them onboarded and adopted on our products.

Desired experience:
7 -10 years of experience in Customer Success or in a customer-facing role
Experience working with complex technology products
Solid communication skills - competent at providing clear and concise guidance through emails, over the phone, or in-person
Ability to understand complex business environments and uncover customer issues, process problems, and translate needs into business opportunities.
Strong ability to demonstrate value propositions & ROI in complex environments to a wide variety of individuals; technical and/or executive audiences.
Flexible to work in shifts
Good to have a QA/testing background

What will you do?
Ability to manage multiple priorities with enterprise/strategic customers.
Onboard and train new customers on how to use the platform efficiently.
Give personalized product demos and webinars to connect with customers.
Identify risks and implement risk mitigation plans to ensure customer retention and enable growth.
Cross-collaborate with the AE/Renewals team to ensure timely renewals,
Drive quarterly and monthly review meetings with enterprise and strategic customers providing best practices and guidance.
Drive advocacy within your customer portfolio