Technology Lead

At Broadridge, weve built a culture where the highest goal is to empower others to accomplish more. If you re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements. Builds and maintains strong client relationships and provides day-to-day client advice and support. Promotes the organizations capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s). Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance. Establish consistent processes for reviewing and assessing service metrics & reporting.
-Applies a theoretical knowledge-base to work to achieves goals through own work
-Characterized by specific functional expertise typically gained through formal education
-May provide guidance to others as a project manager using technical expertise

-Requires in-depth knowledge and experience
-Uses best practices and knowledge of internal or external business issues to improve products or services
-Solves complex problems; takes a new perspective using existing solutions
-Works independently, receives minimal guidance
-Acts as a resource for colleagues with less experience
Functional Knowledge:
-Requires understanding and application of procedures and concepts within own discipline and basic knowledge of other disciplines
Business Expertise:
-Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership:
-Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving:
-Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact:
-Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills:
-Explains difficult or sensitive information; works to build consensus

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