Circle Technical Trainer

Job Description: Circle: Training Support Specialist.

Position Summary

The Training and Support Specialist will be responsible for designing, delivering, and managing

comprehensive training programs tailored to Samsung in-house staff, and SOLPAR Crew

resources. This role ensures knowledge transfer for LTE/NR hardware installation, quality

assurance, RF SCFT, CLOT and operational processes while providing first-level field

support. The incumbent will collaborate with Circle leadership and NHQ teams to identify skills

gaps, develop e-learning modules, and create training manuals, enabling a high-performance

environment and seamless project execution.

Key Responsibilities

Training Delivery:

1. Preparing, conducting and evaluating technical training programs as per the established

training calendar for Samsung teams, in-house staff, and SOLPAR Crew Members.

2. Deliver specialized training on:

• LTE hardware installation and RFE-1.
• Quality and ATP Processes.
• EMF, SCFT, and CLOT modules.
• eNodeB integration.

3. Provide training to Circle Warehouse teams on the process.

Field Support and Quality Assurance:

4. Offer first-level support for alarm rectification to SOLPAR and Samsung field teams, along

with On-the-Job Training (OJT).

5. Assist site quality audit teams in achieving and maintaining zero-punch-point sites.

Skills Assessment and Development:

7. Identify requisite skills and competencies for SOLPAR and in-house teams through proactive

discussions.

8. Conduct sessions in coordination with NHQ on installation issues, alarms, and rectifications.

9. Develop e-learning modules to meet mandated project requirements.

Reporting and Performance Monitoring:

10. Prepare and submit daily, weekly, and monthly training/activity reports, including attendance

and appraisals.

11. Generate and share quality reports, working to reduce gaps through OJT and training

interventions.

Special Assignments and Cross-functional Support:

12. Execute special projects and assignments as required by NHQ or Circle teams.

13. Provide training to other circles in the absence of designated circle trainers.

Key Competencies and Skills

• Expertise in LTE/NR hardware installation, RFE-1, and quality processes.

• Strong understanding of EMF, SCFT, and CLOT frameworks.

• Proficient in developing training manuals and e-learning content.

• Exceptional interpersonal, communication, and facilitation skills.

• Analytical mindset with an aptitude for identifying and closing skill gaps.

• Ability to provide hands-on support in field operations and quality assurance.

Qualifications and Experience

• Bachelor's/ Diploma in Engineering, Telecommunications, or a related field.

• Min 2+ years of experience in the field of Telecom.

• Proven experience in delivering technical and operational training programs at least for

last 06 months.

• Familiarity with telecommunications Installation, RF standards and site quality processes.

• Strong background in field support and troubleshooting.

This role demands a proactive individual who is committed to delivering high-quality training

and support to achieve organizational objectives and maintain project excellence.Role & responsibilities

contact-7042595890