Network Engineer

Key Responsibilities

Your activities and duties may include but not limited to:

• Troubleshoot complex customer network issues (LAN & WAN) and provide corrective actions to restore the customer services
• Troubleshoot and resolve complex WAN issues in coordination with carriers & suppliers
• Act as technical escalation point of contact for Level 1 engineers and all other internal and external issues in regards to Brennan Voice and Data services
• Responsible for improving performance for the customer network, devices and services
• Responsible for cross functional coordination to resolve internal and customer related issues
• Maintaining internal and customer communication during the ticket resolution
• Escalating issues to next level as per define procedures
• Responsible for documentation of customer network and updating internal knowledge database
• Execute project tasks, including but not limited to gathering customer technical requirement, configuring router, switches, firewalls and other associated network devices if any.
• Creation of MOP/SOP and responsible for change management
• Assist is creation of Root Cause analysis (RCA)
• Adherence and compliance to the defined processes and tasks assigned
• Training and Mentoring Level 1 network engineers and other staff as necessary

Key Competencies

Essential

• 2 to 5 yrs. of experience in technical network support role preferably in Managed Services or Telecom provider environment.
• Strong industry based technical aptitude (e.g.TCP/IP and Application layer protocols)
• Good troubleshooting experience on multiple networking platforms and technologies (Cisco, Huawei, Juniper etc.)
• Good knowledge and troubleshooting experience on DSL, ISDN, Ethernet, IP, 3G/4G and networking protocols (eg. SNMP, DHCP, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, Dot1x, STP etc.)
• Good knowledge on GRE, IPSEC VPNs, NAT/PAT
• Good knowledge on MPLS, QOS and other advanced network technologies
• Good knowledge on network security (Cisco ASA, Juniper Netscreen, Sophos) and wireless technology (Cisco Meraki) etc.
• Good knowledge on network monitoring tools like Nagios, Cacti, Manage Engine, etc.
• Experience in supporting international clients
• Willing to work in shifts

Key Qualifications

Essential

• Bachelors Degree or relevant experience & proficiency
• CCNA Certified.