Branch Operations and Service Manager

PDA reconciliations
Training & inductions.
Co-ordinating Audits.
Handling refund processing.
Cover note Management.
HO Requirement and Mail Reverts.
Walk-in register maintenance.
Deficiency Follow-up.
QC and POZ Daily.
Portal Issues Coordination.
System Slowness Tracking.
Agri Policy Servicing.
Rights Management.

Web ID creation.
Temp Receipt.
Agency Licensing.
Pre Policy Follow-up.
NCB Recovery Letter.
Endorsements.
PDA reconciliation.
TR Approvals.
IT Calls and Bugs Requirement.
Ensure Timely Dispatch and Archivals.
Daily premium balancing and verification.
MSO co-ordination & visit.
Reconciliation of Floats & Temporary receipts.
Weekly meeting with marketing team/partners.
Online Payments.
BG Recovery.
BASS Attendance.
Archival.
Inter department co-ordination and Stakeholder Engagement.
PIS Generation.
Maintaining & signing Daily Premium Cash register.
Following with Proc.