Hdfc Bank - Authorizer - Retail Branch Banking

Role & responsibilities

Supervisory responsibility

• Supervise & monitor Personal Banker desks and contract sales staff
• Branch administration
• Lobby Management
• Ensure quality customer service is delivered
• Resolution of customer queries/complaints
• Customer service to ensure walk in customers issues
• Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable
• Branch Operations and Audit Compliance

Transactional responsibility

• Authorize Personal Banker transactions
• Corporate salaries processing
• Cost Management and staff productivity
• Responsible for Cash and Customer transactions at the Teller counters
• Supervising all Non-Cash transactions like DD/MC, fund transfer etc
• Penetration of Saving Accounts on non liability customers
• Reconciliation and maintenance of suspense accounts register as per the required format

Sales

• Branch Merchandising
• Generate business, cross sell and monitor cross sales of Personal Bankers
• Generate leads for Third Party Products to the customers
• Ensure that all tellers are adequately trained on the Products of the bank.

Preferred candidate profile

Educational Qualifications

• Graduation
• Post-Graduation

Certifications: 

• AMFI Certification
• IRDA Certification
• NCFM Certification (Optional)
• CAIIB (Optional)
• Internal Certification (NR Modules)

Key Skills

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry.