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13 BPTP Jobs

Front-End CRM Specialist - Gurugram (Real Estate Only)

2-7 years

Gurgaon / Gurugram

5 vacancies

Front-End CRM Specialist - Gurugram (Real Estate Only)

BPTP

posted 29d ago

Job Description

Key Responsibility Areas (KRA):

  • Email Oversight and Customer Handling:
    Monitor daily email activity and ensure timely responses.
    Handle walk-in customers with a focus on resolution and satisfaction.
  • New Bookings and Documentation:
    Scrutinize new bookings and ensure proper welcome calls.
    Oversee the issuance of allotment letters, BBA registration, and tracking customer satisfaction to maintain high service quality standards.
  • Payment and Registration Management:
    Ensure timely payments and BBA registration for all the assigned bookings (new and old) to ensure a seamless process.
  • Customer Feedback and Monitor NPS :
    Work closely with the team to gather maximum feedback from walk-in customers and email closures.
    Monitor team performance and ensure efficient customer engagement.
  • Payment Projections and Collections:
    Ensure monthly payment projections are met on time by following up with customers and bankers, especially in loan cases.
  • MIS Reporting:
    Maintain MIS for collection data, payment drop reports, and daily/monthly projections.
    Loan Disbursement Follow-Ups:
    Coordinate with bankers, customers, and the finance team to expedite loan disbursement cases.
  • Possession Coordination:
    Liaise with the site team to track possession timelines and project completion.
  • Approvals and Escalations:
    Ensure all necessary management approvals are in place for concerned teams and individuals.
    Address and resolve escalations related to routine walk-ins by providing resolutions aligned with company policies.
  • Project-Level Coordination:
    Collaborate with the Projects team for updates at the project and unit levels.
  • Customer Satisfaction:
    Continuously track and enhance customer satisfaction by maintaining high service quality standards.
  • Legal / Non-Legal Client Approvals:
    Prepare approval notes for legal & Non-Legal clients and ensure a structured follow-up process.

Employment Type: Full Time, Permanent

Read full job description

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What people at BPTP are saying

What BPTP employees are saying about work life

based on 329 employees
53%
57%
53%
99%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

BPTP Benefits

Health Insurance
Cafeteria
Job Training
Free Transport
Soft Skill Training
Team Outings +6 more
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