Process_Associate

Roles & Responsibilities :
Join a team that provides Level 1 and 2 Helpdesk support (Voice/Non-Voice) for BOSCH and its global customers.

The individual must possess basic skills / abilities to perform the essential functions.

Responsibilities:Provide Level 1 and Level 2support for tools/applications and co-ordinate with stakeholders until closure

Obtain and evaluate all relevant data to handle complaints and enquiries

Monitor and Dispatch incidents/tickets to the right technical solution group

Efficiently resolve complaints to completion and achieve customer satisfaction

Complete call notes and reports as necessary and update them in the CRM

Report creation using MS office tools

Record details of comments, enquiries, complaints, and actions taken

Manage administration, communication and coordination with internal departments

Flexible and willing to work in shifts - 24/7 helpdesk environment

Qualifications1 Year - 3 years of recent work experience in handling tickets and supporting any tools/applications

Exposure and understanding of ITIL concepts

Good working knowledge of MS Office tools

MS Excel - Advanced

MS PowerPoint - Advanced

Multi-Lingual ability is a must

English: Excellent verbal and written communication skill

Knowledge of regional languages like Kannada/ Tamil / Telugu/Malayalam is nice to have

Willing to work in rotational shifts