BOBCARD - Chief Transformation & Digital Officer (16-25 yrs)

BOBCARD - Chief Transformation & Digital Officer

This position would include the mentioned set of responsibilities but not limited to:

- Drive digital innovation and serve as a change agent throughout the organization.

- Identify and prioritize digital initiatives that drive innovation, customer engagement, and operational efficiency, ensuring revenue growth and market competitiveness.

- Lead the development and execution of a comprehensive Digital and IT vision, ensuring technological advancements support business growth.

- Be an evangelist, championing the use of digital technology and practices to engender a digital mindset from the top down.

- Spearhead the development of new digital products and services to expand the organization's digital footprint and enhance customer experience.

- Lead design sessions and implementation teams to define, develop, and deploy digital transformation solutions that are robust, scalable, and efficient.

- Produce executive-level reports and presentations on project delivery, ensuring transparency and alignment with business objectives.

- Collaborate with senior management to align IT strategies, performance metrics, training programs, and budgets for optimal resource utilization.

- Align cross-functional teams to reimagine, reengineer, and implement enterprise-wide system processes, including IT infrastructure, ensuring alignment with business strategy and organizational priorities.

- Ensure collaboration, knowledge sharing, and digital best practices among partners and colleagues to help establish a robust digital ecosystem.

- Measure ROI for digital projects, fine-tuning approaches as needed to ensure that we're investing in the appropriate tools and resources.

- Manage relationships with third-party vendors, system integrators, and API providers, ensuring seamless integration and high-performing digital solutions.

- Facilitate negotiations among stakeholders to align business needs with technical solutions, ensuring smooth project execution.

- Analyze the impact of proposed solutions across business units, develop use cases, and contribute a process-oriented perspective during design reviews.

- Regularly update key stakeholders on project status, risks, and milestones, ensuring proactive issue resolution and successful execution.

- Identify and integrate emerging financial technologies (FinTech), artificial intelligence (AI), blockchain, and automation to enhance operations and customer engagement.

- Drive the transition to a digital-first business model, focusing on seamless, omnichannel customer experiences.

- Enhance the customer journey by implementing AI-driven chatbots, self service options, and personalized recommendations.

- Oversee system implementation, UAT testing, and sign-offs, ensuring high quality deployments with minimal functional or performance issues.

- Lead change management efforts, ensuring smooth adoption of digital solutions while training teams on new technologies and workflows.

- Establish and maintain best practices, documentation standards, and implementation frameworks to drive consistency and efficiency.

Job specific skills:

Applicants should possess the following attributes:

- Strong knowledge of the credit cards industry

- Strong Analytical and problem-solving skills with decision making ability.

- Strong understanding in the issuing of credit card products and the related risk, operations and controls

- A strong understanding of dependencies and linkages with marketing, customer service, technology and sales.

- Awareness of industry best practices, prevalent and emerging trends in the market and ability to inculcate industry best practices into the organization.

- Ability to handle large-scale complex projects with multiple stakeholders.

- Ability to operate successfully in a rapidly evolving environment and ability to deal with ambiguity.

- Excellent communication and relationship management skills.

- Strong networking skills within the organization and across industry forum and related agencies and authorities.

- Should be result oriented and must think of all aspects like business, customer, reputation, regulatory impact etc. while designing solutions

- Proven ability to identify, solve and prevent regulatory issues.

- Good Business Analysis and Consulting Skills.