Service Manager

The company is looking for an experienced and self driven service manager who can offer on-site and off-site solutions for heat exchangers and refrigeration systems to the customers and assist other service team members to remove customer s problem. The candidte should have good communication skill to interact with customers to provide information and procedures to address their concerns and requests.

• Delegating & directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team s objectives
• Handling customer complaints or concerns quickly & professionally to maintain good customer relationships and ensure repeat customers
• Evaluate and resolve problems of customers
• Inspect and review findings to determine the solution to the problem
• Report common complaints of customers to top management in order to address the situation for future reference

Bachelor / Diploma degree in science or engineering

Multi lingual preffered- English, Hindi & local language

5 to 8 years experience in managing customers

Strong track record in managing customer s complaint

Excellent written & verbal communication skill

Advance computer skill - Excel, Word and Power Point

Ability to thrive in ambiguous environment