Sr Engineer-Cloud & Infra Engg

Job Description

• Standardize/Optimize ITIL Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers
• Experience in Delivery and consulting for Change and Release Management Process.
• Experience to consult and plan for end-to-end CSM / ITSM function cum process implementation considering various business and strategic scenarios
• Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in
• Lead functional process implementations for designed/re-designed processes using ITIL based ITSM tools like ServiceNow
• Work closely with ServiceNow technical team to implement the desired processes using Agile approach
• Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material
• ITIL Intermediate or Expert certified is preferred
• Project Management trained is preferred
• Strong customer service orientation